Account Services Liaison-Creditors' Rights Group Carlile Patchen & Murphy

LLP - 1.0

Columbus, OH Job Details Full-time 16 hours ago Benefits Health insurance Dental insurance 401(k) Paid time off Parental leave Employee assistance program Vision insurance Life insurance Qualifications Customer communication Phone communication Litigation discovery assistance High school diploma or GED Attention to detail Legal case management Client interaction via phone calls Full Job Description

JOB DESCRIPTION

We are an Ohio law firm located in Columbus, Ohio. We are seeking a full-time, highly motivated individual looking for a career in our office as an Account Services Liaison in our Creditors' Rights practice group. This individual will focus on delivering strong customer service during the legal collection process. A successful individual will be a self-starter, have strong verbal communications and outstanding attention to detail. Responsibilities Ability to work in a fast-paced environment. Provide superior customer service experiences to consumers contacting our office. Make outbound calls to contact our accountholders and assist them in resolving their account. Answer inbound calls and assist consumers with their account through all areas of the legal process. Identify accounts that need follow-up and manage them appropriately. Negotiate and create payment arrangements to help the consumer resolve their account. Maintain customer files accurately and update them in a timely manner. Communicate with management and provide recommendations on account resolution. Operate with a sense of urgency. Abide by applicable federal and state laws and regulations. Complete annual and ongoing compliance trainings in a timely fashion. Other duties assigned by manager. Required Qualifications Law firm and/or Creditors' Rights experience is a plus; it is not necessary. Self-motivated. Excellent verbal and written communication. Organization skills and the ability to prioritize work tasks. Ability to communicate professionally and courteously with team and colleagues. The firm offers competitive salary and benefits and a great work environment.

Job Type:

Full-time Benefits:

401(k) Dental insurance Employee assistance program Health insurance Life insurance Paid time off Parental leave Vision insurance

Education:

High school or equivalent (Preferred)

Work Location:

In person