Role:

The Collections Specialist I is responsible for collecting delinquent payments and providing member service regarding collection issues.

Essential Functions and Responsibilities:

Performs outbound calls on delinquent members, services inbound calls, accurately documents member interactions, payment arrangements, and action plans in the core collection platform. Skip traces for members that the Credit Union hasn't been successful in reaching; reviews loan documentation, leverages skip trace platorm(s) and references prior collection notes in an effort to reach the member. Performs other job related duties as assigned.

Experience:

Minimum 1 year of experience processing transactions and delivering customer/member service in a banking or credit union environment Required One or more years of experience in a banking or credit union collections environment

Preferred Education:

High School Diploma or GED Required Other Skills Required:

Proficiency in Microsoft Office Suite, to include Word, Excel and PowerPoint. Excellent organizational and analytical skills Ability to communicate clearly and professionally with all levels of an organization. Excellent written and verbal communication skills, including business writing ability Excellent time management skills and accustomed to working with deadlines. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.