Bilingual Consumer Loan Officer (English/Spanish) Star of Texas Credit Union Austin, TX Job Details Full-time $27 - $30 an hour 15 hours ago Benefits Wellness program Paid holidays Health insurance Dental insurance 401(k) Flexible spending account Tuition reimbursement Paid time off 401(k) 5% Match Employee assistance program Vision insurance 401(k) matching Employee discount Professional development assistance Opportunities for advancement Flexible schedule Life insurance Retirement plan Qualifications Foreign language proficiency Customer communication Financial sales Mortgage lending Mortgage services Compliance with loan regulations Underwriting Full Job Description Consumer Loan Officer (Bilingual English/Spanish) Build Relationships. Solve Problems. Make a Difference Every Day! At Star of Texas Credit Union, lending is about more than approving loans. It's about helping people overcome challenges, achieve financial goals, and build brighter futures. Because we proudly serve a diverse membership, including many Spanish-speaking members, this role requires full professional fluency in both English and Spanish . We're looking for an experienced, relationship-focused Consumer Loan Officer who is passionate about helping members succeed through sound lending decisions, trusted financial guidance, and exceptional service. This is an excellent opportunity for someone ready to expand their expertise, work directly with senior leadership, and grow their career within a collaborative, community-focused credit union. Reporting directly to the VP of Lending & Collections, you'll gain experience across the full lending lifecycle—from loan origination and underwriting to member relationship management and collections—while making a meaningful impact on the lives of our members. Compensation & Benefits Star of Texas Credit Union is committed to investing in our employees and providing opportunities for long-term career growth. Competitive hourly pay of $27.00-$30.00 per hour, depending on experience, qualifications, and lending expertise.

Our comprehensive benefits package includes:

Annual performance bonus opportunities Monthly/Quarterly incentive opportunities 401(k) with a 5% employer match Health, dental, and vision insurance Paid holidays and generous paid time off Tuition reimbursement Professional development and training opportunities Employee discounts on credit union products and services Stable Monday-Friday schedule Opportunities for career advancement Join a growing, community-focused credit union where you'll have the opportunity to work directly with leadership, expand your lending expertise, and make a meaningful difference in the lives of our members. Make an Impact Every Day As our Consumer Loan Officer, you'll play an important role in helping members achieve financial success by providing lending solutions while delivering exceptional service. In this role, you will: Build lasting relationships by helping members achieve their financial goals through thoughtful lending solutions. Analyze credit, underwrite, and originate consumer loans using sound judgment and established lending guidelines. Guide members through every step of the lending process while delivering an exceptional member experience. Assist members experiencing financial hardship by identifying practical solutions and supporting collection efforts with professionalism and empathy. Present loan protection products and other value-added services that help protect our members' financial well-being. Maintain accurate loan documentation while ensuring compliance with all applicable regulations, policies, and procedures. Collaborate with teammates to improve processes, share knowledge, and contribute to the overall success of the lending department. Continue developing your lending knowledge through ongoing training and professional development. What Makes Someone Successful in This Role Success in this role starts with a genuine desire to help people. We're looking for someone with strong lending knowledge, sound judgment, and a passion for helping members achieve their financial goals.

The ideal candidate:

Enjoys building relationships and earning the trust of members. Is a confident problem solver who exercises excellent judgment. Can work independently while collaborating effectively with others. Communicates professionally and treats every member with respect and empathy. Balances compassion with accountability when making lending decisions and handling collections. Takes ownership of responsibilities and follows through on commitments. Values integrity, accuracy, and attention to detail. Is curious, eager to learn, and motivated to continue growing a career in financial services. Preferred Qualifications We're looking for someone with strong lending knowledge, sound judgment, and a passion for helping members achieve their financial goals. This position requires full professional fluency in both English and Spanish, including the ability to speak, read, and write proficiently in both languages. Two or more years of consumer lending experience at a credit union, bank, or other financial institution is preferred. Equivalent combinations of lending, banking, mortgage, or financial services experience will also be considered.

Preferred qualifications include:

Full professional fluency in English and Spanish, including speaking, reading, and writing, is required. Experience underwriting and originating consumer loans. Strong understanding of consumer credit analysis and sound lending practices. Excellent communication, relationship-building, and member service skills. Experience with residential mortgage or home equity lending is preferred. Collections experience is preferred. Previous branch manager, assistant branch manager, lending supervisor, or team lead experience is a plus. Experience with core banking or lending systems is preferred. Why This Opportunity Is Different Unlike larger financial institutions where responsibilities are often divided among multiple departments, this position offers the opportunity to develop expertise across the entire lending lifecycle. You'll gain hands-on experience in underwriting, loan origination, member relationship management, and collections while working directly with the VP of Lending & Collections. As a smaller, living & growing credit union, your ideas matter. You'll have the opportunity to make meaningful contributions, build strong relationships with members, and see the direct impact of your work every day. If you're looking for a role where you can continue developing your skills while making a real difference, we'd love to meet you. Who We Are Founded in 1952 as the original credit union for employees of the Texas Workforce Commission, Star of Texas Credit Union has proudly served Central Texans for more than 70 years. Today, we're a multicultural, community-focused credit union dedicated to helping individuals and families build brighter financial futures. We proudly serve a diverse membership, with a longstanding commitment to the Hispanic community through personalized service, bilingual support, and financial solutions designed to meet our members where they are. As a member-owned financial cooperative, relationships come first. We believe banking should be personal, welcoming, and built on trust. Every day, our team works together to make a meaningful difference—one member, one family, and one community at a time. Why Join Star of Texas Credit Union? At Star of Texas Credit Union, we hire for more than experience—we hire for character, professionalism, and a genuine desire to help others. We believe technical skills can be developed through training, but integrity, accountability, a positive attitude, and a commitment to exceptional service are what truly set great team members apart. If you're looking for a place where your work matters, your ideas are valued, and your career can grow, we'd love to welcome you to our team. Star of Texas Credit Union is an Equal Opportunity Employer. We are committed to fostering a diverse, inclusive, and respectful workplace where every employee has the opportunity to succeed.

Pay:

$27.00 - $30.00 per hour

Benefits:

401(k) 5% Match Dental insurance Employee assistance program Employee discount Flexible schedule Flexible spending account Health insurance Life insurance Opportunities for advancement Professional development assistance Retirement plan Tuition reimbursement Vision insurance Wellness program Application Question(s): Are you fully fluent in both English and Spanish, including the ability to speak, read, and write professionally in both languages? How many years of consumer lending experience do you have? Have you independently underwritten and originated consumer loans? Why are you interested in joining Star of Texas Credit Union?

Work Location:

In person