Join a Top Workplace. Make an Impact. At Openland Credit Union, we believe great service starts with great people. As a recognized Top Workplace, we're proud to offer a team-focused environment where employees are invested in our members, each other, and the communities we serve. We're looking for a Member Solutions Center (MSC) Agent to join our fast-paced call center team, helping members with their financial needs without the traditional branch setting. You'll connect with members primarily by phone, while also providing support through text, chat, email, and other channels. From answering account questions and processing transactions to troubleshooting digital banking and identifying the right products and services, you'll be a go-to resource for our members. If you're a strong communicator who enjoys helping people, solving problems, and working in a high-volume, service-focused environment, this could be a great fit for you. Why Work With Us Here's just a glimpse of the perks you'll enjoy at

Openland Credit Union:

Health benefits starting after just 30 days Performance based monthly incentives Paid time off Holiday pay and Sundays off 401(k) options with a Student Loan Repayment Match program Tuition reimbursement Life Insurance Career advancement opportunities And much more! What You'll Do Assist members with account inquiries and resolve member issues through phone, text, chat, email, or other channels in a courteous and professional manner. Provide excellent service by offering and educating our members on Openland and partner products and services identified during member interactions, making and sending referrals whenever possible. Provide routine information concerning credit union services or policies, including eligibility for membership, how to apply for membership, types of accounts available, office locations, directions, and telephone services. Provide and explain account history and balances and accurately process account transactions, including transfers and loan payments, at members' request. Process member check orders using online check-order software. Assist the Collections Department in collecting on delinquent loans by researching the cause of delinquency and correcting the problem to bring the loan current. Assist members with electronic services, including Digital Banking, remote deposit capture, and the automated phone system. Process payments from external accounts. Assist members with credit and debit card issues, including fraudulent and disputed transactions and replacement of lost or stolen cards. Assist members with incoming and outgoing wires. Determine eligibility for loan skip-a-pay and process skips. Perform back-office tasks as assigned. To be successful in this role, you'll need: High school diploma or GED. Up to six months of similar or related experience, including experience in similar or preparatory positions. Strong communication and active-listening skills with the ability to provide professional service across multiple channels. Ability to learn new systems, processes, products, and technology. Strong attention to detail and the ability to accurately handle member information and financial transactions. A team-focused mindset and willingness to take ownership of member needs. Ability to talk, listen, and speak clearly by telephone. Spanish-speaking skills preferred. At Openland, you'll be part of a team that values Integrity, Innovation, Impact, and being Invested in the people and communities we serve. We're proud to be recognized as a Houston Chronicle Top Workplace, and we work hard to create an environment where employees can build their careers, contribute ideas, and make a difference. Work Environment & Physical Demands The physical and environmental conditions listed below are representative of those an employee may encounter while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.

This position involves:

Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA and other federal, state and local standards, including meeting qualitative and/or quantitative productivity standards. Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state and local standards May require standing, lifting, or extended computer use Must be able to talk, listen and speak clearly on telephone Equal Opportunity Employer We are proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or any other legally protected status.