Loan Care Agent OpenRoad Lending - 4.1 Fort Worth, TX Job Details Full-time $18 - $22 an hour 18 hours ago Benefits Health savings account Health insurance Dental insurance 401(k) Flexible spending account Tuition reimbursement Paid time off Employee assistance program Vision insurance 401(k) matching Life insurance Qualifications Teamwork Client inquiry handling High school diploma or GED Individual consumer customer service Customer complaint resolution Full Job Description OpenRoad Lending is an industry leading auto loan specialist and voted as one of DFW's Best and Brightest Companies to Work For the past 8 years and one of the Nation's Best and Brightest Companies to Work For the past 7 years ; and we want YOU to join our team as a Loan Care Agent. In this role, you'll guide customers through the auto refinance process, deliver exceptional service, and help identify solutions that fit their financial needs, all while earning uncapped monthly bonuses based on performance .

What You'll Do:

Educate customers on auto loan refinance options Handle high-volume inbound and outbound calls Provide outstanding customer service via phone, email, and text Address questions, resolve concerns, and overcome objections Accurately document interactions and maintain compliance records Meet performance goals in a fast-paced, team-driven environment

What We're Looking For:

Strong communication and customer service skills Sales mindset with the ability to build rapport, chase documents, and close deals Comfortable multitasking and working with multiple systems Adaptability in a fast-changing, high-energy environment Proven ability to overcome customer objections Why Join OpenRoad Lending? Competitive base pay + large monthly bonus opportunities Clear path for career growth and internal advancement Opportunities to move laterally into different roles and departments as the company grows Supportive, team-oriented culture Stable, in-person role with consistent schedule

Requirements:

High school diploma or GED Must be able to work onsite

Job Type:

Full-time Pay:

$18.00 - $22.00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Employee assistance program Flexible spending account Health insurance Health savings account Life insurance Paid time off Tuition reimbursement Vision insurance

Physical Setting:

Office Ability to

Commute:

Fort Worth, TX 76137 (Required)

Work Location:

In person