Eltropy, Microsoft Teams, email, and phone) Answer a high number of calls and create quality loan applications by thoroughly and confidently conducting loan interviews with applicants which includes discussing information disclosed on credit reports Make quick decisions in adherence to procedure and using judgment Educate members on debt protection, GAP, and MRC products for consumer loans to protect members and ECU Be aware of possible fraud attempts Exhibit strong multi-tasking, time management and organizational skills Manage a heavy workload which includes accepting inbound calls, making outbound phone calls, working online applications, toggling among various queues in Velocity, responding to email, Instant Messaging, receiving, and sending loan documents, etc.

Exhibit strong computer, written and verbal skills Refer members to other ECU departments as cross servicing opportunities are identified Work with central underwriters, consumer processing, branch staff, and other departments to refer or capture additional loan opportunities which may benefit members Serve as a resource to members and co-workers Be flexible Audit applications and various documentation for accuracy prior to booking applications Upload applications and communicate with applicant, co-workers, as necessary Complete closing checklist Prepare overnight mail when necessary Be confident in dealing with upset members Self-motivated and multi-tasking to successfully manage a large volume of work Communicate effectively with the underwriting team regarding applicant's credit, income, etc.

Asset Quality:

Adhere to ECU Lending policies and guidelines Responsible for accurate, complete, loan documentation

Security and Safety:

Maintain strict confidentiality toward member accounts within ECU as well as outside of ECU Maintain strict confidentiality toward ECU corporate information and assets Compliance Maintain up-to-date knowledge of relevant regulations (including BSA, FCRA, ECOA, MLA, and OFAC) Identify and manage risks within the department

Service Excellence:

Know and adhere to the Service Excellence Expectations Know and adhere to MLG Survey Expectations Assist in creating and maintaining a \"Member First\" culture

Teamwork and Contribution:

Identify and support self-improvement opportunities Demonstrate team player qualities Volunteer to assist other staff whenever possible Assist others within ECU Attend and participate in Team meetings Support ECU's Mission, Vision, Strategic Intent, Values, Policies, Guidelines and Management's decisions and communicate these in a positive manner

Attendance and Punctuality:

Demonstrate exceptional attendance and punctuality practices Arrive at work and return from lunch/meetings promptly (be at workstation and ready to work at scheduled time) Document overtime, PTO, etc. Be flexible when needed during scheduled off time Other qualifications: Teamwork

Balances team and individual responsibilities; contributes to building a positive team spirit Motivation
Sets and achieves challenging goals; demonstrates persistence and overcomes obstacles Planning/organizing
Prioritizes and plans work activities; uses time efficiently Professionalism
Approaches others in a tactful manner; Reacts well under pressure; treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; follow through with commitments Quality
completes work in a timely manner Quantity
completes a high volume of work without error Adaptability
Able to deal with frequent changes, delays, or unexpected events Attendance/punctuality
Is consistently at work on time; ensures work responsibilities are covered when absent; arrives at meetings and appointments on time Dependability
Follows instructions; responds to management direction; takes responsibility, keeps commitments; commits to long hours of work when necessary to reach goals; completes tasks on time or notifies appropriate person with an alternate plan Minimize personal interruptions during work hours

Requirements:

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Lending Center Coordinator (Texas)