Overview Great brands reflect culture . T he best ones help shape it. At Foot Locker, we're rooted in sport, powered by style, and driven by the communities that move both. From Foot Locker and Kids Foot Locker to Champs Sports, WSS, and atmos, our brands sit at the intersection of sport, style, and self-expression. As part of the DICK'S Sporting Goods family, you 're backed by the resources, reach, and career opportunities of a world -class sports com pany . That unle ashes Foot Locker to keep pushing forward with the agility and edge that define the brand. We 're lookin g for great people who want to in fluence culture and the generation that is shaping what's next. Whether you're building strategy, sh aping innovation s , or creating unforgettable customer moments, you'll contribute to decisions and experiences that define our brands' impact in the communities we serve . Come change the game with us. Apply today! We are looking to hire a full-time Payment Management Specialist , a role that is vital to our company's success. You will be responsible for determining the validity of customer orders while providing a positive experience through compassion and problem-solving. This position is located on-site in our Wausau, Wisconsin office.

Schedule:

Your choice of the below- Monday-Friday 7:00am-3:00pm Monday-Friday 8:00am-4:00pm Monday-Friday 9:00am-5:00pm Monday-Friday 10:00am-6:00pm Monday-Friday 11:00am-7:00pm Next available start date: Monday, September 14

Training:

You will attend 3 weeks of Customer Care Training Monday-Friday from 1:00pm-5:30pm. Additionally, t here will be in-department training during your regularly scheduled shifts. What our employees say they love most about working here: Their coworkers!

The atmosphere:

welcoming & sense of belonging Recognition and appreciation from leadership Problem-solving and helping customers Learning about the business Laid back environment Weekends off Responsibilities Interact with customers through phone and email to determine the validity of an order Contact merchant bank, credit card issuers, and various financial entities to verify payment information Review and process chargebacks and disputes in accordance with merchant bank and PayPal guidelines Use a standard set of guidelines to research account information while exercising sound decision-making in elevated situations to protect the assets of the company Answer incoming calls and emails from customers regarding orders that have been canceled for verification Assist with customer service phone call volume as needed Qualifications Computer proficiency, including multi-tasking Positive attitude and solutions-oriented Strong written and verbal communication skills Professionalism while speaking with internal and external customers #LI-AF1 Benefits Pay rate: $16.50 / hr 30-50% employee discount Paid time off: 8 personal days & 10+ vacation days per year, plus holidays Casual dress code - wear your sneakers to work! Medical / dental / vision coverage 401(k) with Roth option and company match Opportunities for advancement Learning & development opportunities Education reimbursement program Life insurance Referral bonus program Recognition and appreciation initiatives

Employee Resource Groups Qualifications:

Computer proficiency, including multi-tasking Positive attitude and solutions-oriented Strong written and verbal communication skills Professionalism while speaking with internal and external customers #LI-AF1