PERMANENT

\nUpdated 07/2026\nJob Description\nJob Summary\n

OUR OPERATING COMPANIES & BRANDS

\nNorthern Air Cargo (NAC): The largest all-cargo airline in Alaska since 1956. Operating out of its primary base at the Ted Stevens Anchorage International Airport, NAC serves 13 communities throughout the state, providing safe, reliable cargo services and a place for employees to build long-term careers.\nNorthern Air Maintenance Services, LLC (NAMS): A Part 145 certified repair station providing year-round maintenance and ground services to a major oil exploration and production company. NAMS handles all below-wing services, including baggage handling, catering, aircraft servicing, and passenger loading.\nRyan Air, Inc.: A Part 135 air carrier operating a fleet of 23 aircraft (including Cessna 207s, Cessna 208s, Casa 212s, SAAB 340s, and Pilatus PC-12s). Ryan Air utilizes a hub-and-spoke model to deliver bypass mail, general freight, and passenger services to over 70 villages in rural Alaska.\nAloha Air Cargo (AAC): The largest air freight carrier in the state of Hawaii, moving approximately 350,000 pounds of diverse cargo—including perishables and priority packages—per day to all major Hawaiian destinations.\nAloha Tech Ops (ATO): Provides aircraft maintenance and repair services to several airlines flying to major destinations in Hawaii, executing over 2,000 pre-departure checks monthly.\n

COMPENSATION & BENEFITS

Pay Rate:

$20.25/ hour\n

Insurance:

Comprehensive medical, dental, and vision insurance programs.\n

Company-Provided Benefits:

Life insurance, short-term and long-term disability, and an Employee Assistance Program (EAP).\n

Retirement:

Competitive 401(k) match program with a zero-day vesting period.\n

Bonuses:

Annual performance bonus and regular salary review programs.\n

Paid Time Off:

Competitive PTO, personal days, and recognized federal holidays.\n

Reimbursements:

Wellness/fitness, transportation, and tuition reimbursement up to $5,250 annually.\n

Perks:

Extensive employee discount programs with major national retailers.\n

POSITION SUMMARY

\nThe Cargo Service Agent plays a vital role in our daily operations, ensuring the efficient acceptance, consolidation, loading, and unloading of air freight through physical teamwork and the skilled operation of ground handling equipment. All duties are executed in strict alignment with Northern Air Cargo policies to maintain systematic, highly organized, and safe processes. Work assignments are dynamically divided between ramp and warehouse environments.\n

RESPONSIBILITIES

\nSafely and efficiently load and unload inbound and outbound air cargo shipments to ensure timely departures to their proper destinations.\nEnthusiastically greet and assist customers with unloading freight from delivery vehicles using specialized material handling equipment, including non-powered tools, electric pallet jacks, and forklifts.\nComplete, verify, and process all required shipping documentation accurately, courteously, and in a timely manner.\nMeticulously verify customer freight against receiving documents, perform data entry, and apply labels; weigh and describe cargo, conduct required security inspections, and process specialized paperwork for Dangerous Goods to ensure cargo is fully air-eligible.\nStrictly comply with all cargo acceptance policies and procedural guidelines outlined in the Cargo Service Agent manuals, adhering to all regulatory requirements.\nMaintain a secure and hazard-free environment within the cargo facility at all times by championing safety and security protocols.\nProactively communicate and document safety concerns, operational irregularities, challenges, and team successes to management.\nReference cargo manifests to effectively consolidate, stage, and assemble outgoing shipments.\nPerform the manual or forklift-assisted breakdown, build-up, and tie-down of freight into and out of Unit Load Devices (ULDs).\nExecute precision aircraft loading and unloading utilizing both powered and non-powered ground handling equipment, including forklifts, K-loaders, belt loaders, tugs, dollies, and baggage carts.\nSafely operate company vehicles to transport cargo to and from various airport facilities.\nManage the timely pickup and delivery of standard and priority mail to and from the Airport Mail Facility.\nPerform other dynamic operational duties as assigned to support the team.\n

POSITION REQUIREMENTS

\nTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.\nMust be at least 18 years of age.\nHigh School Diploma or equivalent certification.\nMust possess a valid drivers license with a clean, insurable driving record.\nA basic understanding of air cargo or logistics operations is preferred.\nSuccessfully pass a pre-employment drug screening.\nSuccessfully pass a comprehensive 10-year background check.\nMust maintain legal authorization to work in the United States.\nMust successfully complete SIDA training to obtain airport authority security identification badges.\nDemonstrated ability to prioritize a daily workload and manage time effectively.\nOutstanding interpersonal and customer service skills.\nAbility to adapt quickly and positively to frequent changes in a fast-paced workplace.\nStrong basic mathematical skills.\nProven ability to work exceptionally well both independently and within a collaborative team environment.\nFlexibility to work weekends (including Friday, Saturday, and Sunday), holidays, and variable scheduled days off.\nStrong situational awareness with the ability to identify safety risks and operational hazards.\nCommitment to successfully completing all required basic and recurrent training programs.\nAbility to read, comprehend, and follow complex regulations, policies, and procedures across federal, state, and local levels.\nStrict compliance with Company uniform requirements, including high-visibility outerwear (which is provided by the company).\nApproved safety footwear is required for this role.\n

LANGUAGE AND COMMUNICATION SKILLS

\nActive verbal communication throughout the workday with customers, stakeholders, and co-workers is required.\nStrong verbal and written communication skills.\nStrong hearing capabilities are required to ensure safe, effective communication in a loud airport environment.\n

WORK ENVIRONMENT

\nWork is physically performed across a variety of areas, including the warehouse, inside aircraft hulls, outdoors, and live flightline ramps.\nRegular exposure to diverse and adverse weather conditions (including extreme Arctic cold, heat, wet surfaces, and icy conditions).\nFrequent exposure to high noise levels, dirt, dust, and mechanical fumes typical of an active ramp.\nPotential exposure to regulated hazardous materials.\nWorking closely around stationary and moving aircraft.\nFrequent operation on or around heavy industrial equipment.\nConsistent use of personal protective equipment (PPE) is required.\n

PHYSICAL EFFORT

\nThis position is classified as \"heavy\" regarding physical demands.\nMust be able to occasionally lift, push, and pull up to 100 lbs to safely load and offload freight.\nExcellent visual acuity is required to safely perform all technical duties and operational tasks.\nFrequent use of hands and fingers to handle tools, operate machinery, and manipulate freight components.\nAbility to frequently stand, walk, sit, reach with hands and arms, climb/balance on ladders and stairs, stoop, kneel, and crouch.\nMinimal crawling required.\nThe intent of this Description is to provide a representative summary of the major responsibilities performed and results expected by persons assigned to this job. It is not intended to be an exhaustive list of all responsibilities, skills, efforts, or working conditions associated with a job. 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