Role & Responsibilities Maintain internal email communications, documentations such as (HBL, MBL, ISF, P/L, C/I, 3461,7501 ABI and ETC) All correspondences, relevant to a specific job file, must be kept in the job file at all times. Perform credit check on all files according to OTX credit control policy and escalate irregularities where appropriate. Ensure OTX quote is on file including Cost and Sell rate to client. Ensure all filing, both physical and electronic, is done regularly, tidily and accurately. All actions must be recorded on the job files. Monitor requests and issues-including confirmation of receipt of A/N, invoices, and etc. All emails must be answered within the same working day. All communications via telephone, e mail, Facsimile etc. are to be handle in a professional manner, as this reflects our company (we are here to build close and strong relationships with all our Customers, Overseas agents and Service providers) example: email etiquette Hi, Hello, Dear etc. Updating import statuses to overseas agent and customers (Updating clients of arrival should be at least days prior to arrival). Making sure BOL's are surrendered, express release or originals are required (Bank Release). Assisting and advising customers of arrival, clearance, delivery schedule via email. Resolve issues for customers independently. Ensure Customs Clearance is submitted to the brokerage team 5 days prior to arrival to destination. Requesting competitive delivery rates. Maintain quotes and communication from carrier/vendor. Update delivery schedules accordingly to all parties involved. Maximize profitability on all files handled as well as to be cost conscious at all times. Make sure all cost and sell rates are updated and entered in system. Invoice must be completed and issued to customer within 5 days of delivery.

JOB REQUIREMENTS

Minimum of 2 years of freight forwarding experience Experience in Logistics, and all aspects of ocean import Strong account management experience High level of responsibility Good written and oral communication skills Must have a good knowledge and experience in ocean import process and documentation. Team player with proven ability to work under pressure and maintain a good attitude. Must be self-motivated, able to work in a team and independently Must be detail oriented, have the ability to multitask and meet deadlines Must have a good sense of urgency Able to effectively resolve issues Experience using Cargowise software is a plus

Job Type:

Full-time Pay:

$25.00 - $30.00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Employee assistance program Employee discount Health insurance Life insurance Paid time off Referral program Vision insurance Application Question(s): Willing to conduct a background check?

Education:

High school or equivalent (Preferred)

Experience:

Freight Forwarding:

2 years (Required)

CargoWise:

1 year (Required)

Work Location:

In person