AIR EXPORT OPERATIONS / CUSTOMER SERVICE

Purpose of the Role The ideal candidate will be responsible for reviewing and processing air export transactions for one or more major accounts. The candidate will also be responsible for ensuring that the company complies with all Transportation Security Administration (TSA), Federal Aviation Administration (FAA), Customs and Border Protection (CBP), and all other applicable regulatory guidelines. The ideal candidate must have excellent attention to detail and possess strong customer service skills. Duties and Responsibilities Promote a positive relationship with the client by ensuring excellent, timely, and proactive customer service. Communicate with carriers, overseas agents, and customers via telephone and email. Take booking requests and respond to export customer service calls. Ensure current buying and selling rates are set up for every export shipment. Complete proper export documentation and send pre-alerts. Request required documents from the shipper, including: Power of Attorney Commercial Invoice Packing List Insurance Certificate Shipper's Letter of Instruction (SLI) Check shipments in the warehouse as needed to ensure shipping documents correspond to the actual shipments. Create quotations for individual shipments, including estimated pricing for the shipper and selection of appropriate transportation companies. Review standard operating procedures to ensure compliance with all applicable regulations, including TSA and ISO requirements. Receive, review, and process high-volume and/or complex export transactions for clients, including booking, documentation, and billing. Process data through the company's system and submit shipment information to various government agencies as required. Process bills of lading for outgoing shipments. Track and review shipping status to ensure timely departure and delivery of freight; enter milestone data as required. Ensure shipments containing hazardous materials are properly checked and processed in accordance with all applicable International Air Transport Association (IATA) and Code of Federal Regulations (CFR) requirements. Skills & Experience Bachelor's degree in Business Administration or a related field. 3-4 years of relevant experience in the air freight forwarding industry, with a strong understanding of global trade lanes, airlines, and air freight solutions. Proven experience in customer service and managing key business clients. Experience negotiating rates with airlines. Familiarity with CargoWise is preferred. Proficiency in Microsoft Office applications, including Word, Excel, and PowerPoint. Excellent written communication skills, particularly in crafting professional emails. Professional and positive demeanor. Ability to work independently. Strong attention to detail. Analytical problem-solving skills. Positive attitude and approach. Working Conditions Normal office work environment, with occasional warehouse visitation. Occasional overtime requirements, at the discretion of the Operations Manager. Availability for out-of-hours calls and problem resolution. Additional Requirements In addition to the duties and responsibilities listed above, the postholder may be required to perform other duties assigned by the Vice President/CEO from time to time, subject to adequate experience and/or training. Participate in the annual performance appraisal and objective-setting process. Work in accordance with all company policies, including Health & Safety, Employment, Staff, Quality, and Environmental policies. During employment with the Company and at any time thereafter, all information relating to the affairs of the Company must be treated with the highest level of confidentiality. Important Notice This job description is not designed to cover or contain a comprehensive listing of all activities, duties, or responsibilities required of the team member for this position. Duties, responsibilities, and activities may change at any time, with or without notice, and may be altered in accordance with the changing requirements of the role and/or business needs.