Job Summary Location/Area:

Fife, WA Shift/Schedule:

Hybrid, Monday - Thursday onsite and Fridays remote 8:00 am - 5:00 pm The Role The Customs Brokerage Manager is responsible for the overall management, organization, and development of the Customs Brokerage department. This role oversees daily import clearance activities, customer service requirements and procedures, team performance, training, workload distribution, billing accuracy, and communication across internal departments. The ideal candidate is an experienced customs brokerage and logistics leader who can provide strong direction, develop team members, improve processes, and ensure the department operates efficiently while delivering a high level of service to internal and external customers. What You'll Do Department Leadership and Team Development Lead and manage the Customs Brokerage department, providing structure, organization, and direction to the team. Evaluate employee performance and follow established performance and wage increase guidelines. Clearly define staff responsibilities and ensure workloads are distributed effectively. Provide leadership, support, coaching, and guidance to help team members successfully complete their responsibilities. Train, follow up with, and support the ongoing development of department staff. Address employee questions, conflicts, and training needs while fostering a collaborative and productive work environment. Customs Brokerage Operations Oversee the day-to-day clearing of inbound cargo and ensure customer service requirements and procedures are effectively managed. Ensure the Customs Brokerage department fulfills its responsibilities within the broader logistics process. Communicate with staff and internal departments to maintain timely and accurate information flow. Respond to urgent requests and work toward resolution while maintaining positive relationships with internal and external customers. Identify opportunities to improve systems, processes, and overall departmental efficiency. Billing and Process Management Ensure accurate and timely billing practices across the department. Monitor the paid-not-billed report and ensure files are billed within appropriate timeframes. Make adjustments to systems and processes to improve efficiency and effectiveness. Communicate regularly with the VP of Operations, Branch Manager, and other stakeholders regarding departmental responsibilities, questions, and training needs. Communication and Problem Resolution Effectively communicate technical information through written and verbal communication, including phone and email. Resolve conflicts and operational issues among team members and stakeholders. Perform calculations involving fees, percentages, taxes, currency conversions, weights, measurements, U.S. Customs and other agency fees, time zones, and schedules. What You Bring A minimum of 5 years of Customs Brokerage import experience is required. A minimum of 3 years of supervisory or management experience within logistics, specifically in a Customs Brokerage department, is required. A Customs House Broker License or Certified Customs Specialist (CCS) certification is required. Candidates who have completed the applicable certification or licensing requirements and have their Customs Broker License pending may also be considered. Proficiency with Microsoft Office Suite, including Word and Excel. Strong Excel skills, including PivotTables, VLOOKUP, and basic formulas, are required. Experience with Customs Brokerage software, import management systems, and electronic document/file storage platforms is preferred. Strong organizational skills with exceptional attention to detail. Proven ability to lead, support, train, and develop team members. Ability to delegate responsibilities and manage workload distribution effectively. Strong conflict resolution and problem-solving skills. Ability to prioritize multiple responsibilities and meet deadlines in a fast-paced environment. Strong written and verbal communication skills. Ability to perform basic mathematical and operational calculations accurately. Strong analytical, interpersonal, time management, and leadership skills. High level of personal accountability, professionalism, reliability, and customer focus.

BENEFTITS

Medical plans with FSA and HSA options Dental Insurance Vision Insurance Company-paid Life and Disability Insurance 401(k) Plan with Company Match Paid Time Off and Company Holidays Employee Assistance Program Company Health & Wellness Program Discounts with

Preferred Vendors Pay:

$50.00 - $60.00 per hour Expected hours: 40.0 per week

Benefits:

401(k) matching Dental insurance Employee assistance program Health insurance Paid time off Vision insurance

Work Location:

Hybrid remote in Fife, WA 98424