Employee Experience Resource Manager - Europe

Description About Us WTW is an award-winning advisory, broking, and solutions company that supports clients worldwide in transforming risk into opportunities for growth. With a rich insurance heritage dating back to 1828, from the Titanic in 1912 to the Moon Buggy in 1971, WTW brings deep industry expertise and longstanding experience. Our WTW Regional Delivery Center, based in the heart of Lisbon, brings together a strong global team of more than 400 colleagues who deliver operational excellence every day through innovation and streamlined, efficient solutions. The Opportunity As Resource Manager for Employee Experience Europe, you will be responsible for the day-to-day allocation of consulting resources across the region, ensuring that client needs and business priorities are supported with the right skills at the right time. This is a senior individual contributor role, working closely with consultants, managers, and senior leaders to manage demand across both active projects and the pipeline, while maintaining strong utilisation, margins, and delivery quality. You will also translate resourcing data into clear insights to support workforce planning, capacity decisions, and risk management, contributing to a structured and transparent resourcing process supported by modern tools. The role requires a strong understanding of business services, the ability to operate in a fast-paced, matrix environment, and confidence in influencing senior stakeholders while upholding high standards of quality and governance. What will you do?

Primary Accountability:

Day-to-Day Resourcing Execution Own the end-to-end deployment of consulting resources across sold client work, active opportunities, and priority internal initiatives Maintain real-time visibility of regional demand and capacity, proactively identifying conflicts, risks, and trade-offs Ensure work is staffed with appropriately skilled and leveled colleagues to optimize margin, delivery quality, client satisfaction, and budget adherence Actively prioritize resourcing decisions when demand exceeds supply, balancing commercial, client, and talent considerations Make day-to-day resourcing decisions informed by service complexity, delivery risk, and client context, not just availability or utilization targets

Secondary Accountability:

Workforce Planning & Forward View Translate utilization, pipeline, and capacity data into clear insights that inform short- and medium-term workforce planning Identify emerging skill gaps, over- or under-utilization trends, and deployment risks, escalating recommendations to leadership Partner with regional leadership to inform hiring, redeployment, cross-region staffing, and upskilling decisions Support scenario planning to assess the impact of demand surges, project changes, or attrition and define mitigation options Use service-level understanding to inform workforce planning assumptions, including skill mix, leverage models, and future capability requirements Executive Stakeholder Management & Insight Delivery Act as a trusted advisor to senior leaders, providing clear, structured, and executive-ready insights to support decision-making Communicate complex resourcing concepts succinctly, with strong attention to detail, consistency, and quality control Navigate competing stakeholder priorities with confidence, influence, and sound judgment Build durable relationships through regular engagement, transparency, and collaborative problem-solving Process Excellence, Governance & Integrity Drive adoption and consistent use of the regional resourcing process and supporting business resourcing tools Champion disciplined data quality, compliance, and governance while operating at pace Continuously improve resourcing practices, reporting, and ways of working based on feedback and outcomes Uphold the highest standards of integrity, ethics, confidentiality, and data security when handling sensitive business and client information Collaboration Across Regions Collaborate closely with counterpart Resource Managers in North America and Asia Pacific to maximize access to global skills and capacity Enable cross-region resourcing solutions that balance local needs with broader business efficiency Share insights, best practices, and lessons learned to improve consistency and maturity of resourcing globally Service Understanding & Demand Translation Develop and maintain a deep, working understanding of the services, offerings, and delivery models across the Employee Experience business Partner closely with growth leaders, sellers, and delivery leads to understand how services are sold, delivered, and scaled, including typical team structures, skill mixes, and demand drivers Translate service-level knowledge into practical resourcing decisions, ensuring day-to-day staffing reflects the realities of delivery complexity, risk, and client expectations Apply service insights to anticipate demand patterns, skill concentration risks, and emerging capability needs, strengthening both immediate deployment decisions and forward-looking workforce planning Continuously build knowledge of how services evolve over time, incorporating changes in offerings, delivery approaches, or client demand into resourcing strategy and recommendations Talent Enablement & Inclusive Allocation Develop a deep understanding of consultant skills, experience, and career aspirations Enable access to varied, stretching, and development-oriented assignments while maintaining utilization discipline Promote fair, inclusive, and transparent allocation practices across levels, geographies, and backgrounds Act as an advocate for talent in resourcing and leadership discussions Qualifications What You'll Bring Experience & Expertise Proven experience in resource management, workforce planning, or consulting, with significant responsibility for resourcing decisions Strong ability to translate complex data, ideas, and inputs into clear, structured, and executive-ready outputs Solid commercial acumen, with understanding of utilisation, margin, pricing, and delivery economics Experience working across multiple stakeholders, geographies, and time zones Comfortable operating in fast-paced environments with shifting priorities while maintaining quality and compliance Ability to quickly build credibility through understanding professional services and translating this into resourcing and delivery needs Stakeholder & Communication Skills Strong executive-level stakeholder management and influencing capabilities Excellent written and verbal communication skills, with high attention to detail and consistency Confident in navigating ambiguity, balancing trade-offs, and managing competing priorities Personal Attributes High level of integrity and professionalism, with a strong commitment to ethics, confidentiality, and data security Resilient, adaptable, and solution-oriented mindset Collaborative and inclusive approach, with the ability to build trust across all levels Additional Requirements Fluent in English; additional European languages are an advantage Strong analytical skills and experience working with enterprise resourcing and planning tools Why WTW? At WTW, we offer more than just a job—we offer a career. Here's what you can expect:

Work-Life Balance:

Enjoy flexible working hours and hybrid working options to suit your lifestyle.

Competitive Compensation:

Benefit from an attractive, performance-related remuneration system.

Global Exposure:

Join an international consultancy with the security of a global corporation and renowned clients.

Career Development:

Experience a steep learning curve and ample opportunities for individual career growth through on-the-job learning and specialist training.

Collaborative Culture:

Work in a collegial, appreciative, and dynamic environment where decisions are made together.

Impactful Work:

Quickly take on responsibility and make an impact with direct customer contact.

Community and Celebration:

Participate in corporate events and celebrate our successes together. Join Us! Be part of a team that values innovation, excellence, and collaboration. At WTW, your career is more than just a job—it's a journey. and turn your potential into success with WTW! WTW is an equal opportunity employer.