Ocean Export Agent

Job Title:

Ocean Export Agent Job Description The role of the Ocean Export Agent is to ensure the timely and accurate movement of freight and information while delivering exceptional customer service within the Ocean Export Department. You will be working exclusively with one of the largest customers, handling over 20,000 shipments annually. Responsibilities Approve shipments for delivery to the destination. Manage and handle cargo once it sails from the appropriate port. Enter and manage heavy documentation for each assigned shipment. Ensure compliance with country-specific guidelines and policies. Enter extensive data into the system, including shipments, departures/arrivals, cargo, and deliveries. Utilize Excel for daily workload management and tracking loads/shipments. Handle minimal phone calls, approximately 5 per week. Ensure smooth and timely freight process flow. Ensure accurate and timely data entry into our operational system. Track and trace Ocean Export Files and report accordingly. Use the Global Ocean Export Monitor daily. Ensure documents are sent on time and shipping notices are communicated to overseas and customers. Ensure accurate and timely client and vendor billing. Interact with customers to arrange international shipments, meeting customer service standards. Maintain good relationships with suppliers, including ocean carriers and trucking companies. Ensure compliance with internal and external regulations in accordance with government guidelines. Understand department process flow and seek best practices to improve operational efficiency and productivity. Ensure customer standard operating procedures are in place and updated in Customer SOP. Meet KPI standards according to company procedures. Communicate effectively with overseas contacts, providing timely responses to emails and requests. Escalate problems to management when necessary. Promote compliance by diligently following company policies and regulations, performing tasks with integrity and pride. Complete 52 hours of training per year and attend mandatory training classes when required. Essential Skills Proficient in computer usage, particularly Excel and typing with a speed of 35+ wpm. Bachelor's degree in Supply Chain, Business, Logistics, or related fields. Effective interpersonal skills with the ability to communicate clearly and concisely. Strong organizational skills and proactive approach. Fluent in English. Good Microsoft Office skills. Additional Skills & Qualifications Understanding of ocean documentation process is a plus. Hazardous Materials certification (preferred). Veterans are highly encouraged to apply. Work Environment The work environment is a professional office setting with an open cubicle layout, accommodating over 200 employees. Working hours are from 8 am to 5 pm, Monday through Friday, with 26 work-from-home days available per year as decided by the manager. A professional dress code is required, with specific guidelines for appropriate business attire for both men and women. The corporate culture emphasizes professionalism, teamwork, and integrity, contributing to a positive and cohesive workplace. Job Type & Location This is a Contract to Hire position based out of Bensenville, IL. Pay and Benefits The pay range for this position is $22.00 - $25.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Bensenville,IL.

Application Deadline This position is anticipated to close on May 24, 2026. About Aston Carter Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com (%20astoncarteraccommodation@astoncarter.com) for other accommodation options.

San Francisco Fair Chance Ordinance:

Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector:

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.