Uncleared and Abandoned Cargo MSC Mediterranean Shipping Company
S.A. - 3.8
Charleston, SC Job Details Up to $50,000 a year 19 hours ago Benefits Store discount Wellness program Paid parental leave Disability insurance Health insurance Dental insurance Flexible spending account Parental leave Vision insurance Employee discount Benefits from day one Life insurance Qualifications Computer operation Customer communication Spreadsheets English Productivity software Full Job Description Uncleared and Abandoned Cargo MSC USA -
Charleston Job Summary/ Key Responsibilities:
JOB SUMMARY
Handles low complexity cases of import & export containers which have not been collected from the port /quay/ terminal / rail, for a period after discharge date, to recover the charge or reduce as much as possible the MSC cost, while maintaining an excellent level of customer service.
ESSENTIAL FUNCTIONS
The UAC Clerk handles low-complexity UAC cases, by communicating with the customer, internal departments and following MSC procedures for the following areas: Sends the official UAC notifications to customers as per MSC Geneva procedure Provides excellent customer service, by ensuring that appropriate actions are taken to resolve customers' requirements regarding: Customers asking a discount or a waiver: the UAC Clerk asks the approval of Geneva from granting it Change of Consignee Re-exportation De-stuffing in a warehouse, to reduce storage cost at the destination and save money for the customer Applies charges & fees, with the approval of the
Geneva HQ:
Applies the processing fee when the customer provides a letter of abandonment ("LOA") or when the customer does not provide a clear plan about how to solve the case despite all the notifications. Informs the customer MSC is going to proceed with selling/destroying the cargo. Prevents UAC cases from occurring, by prescreening the cases with high risk factors. As part of the prescreening process, the
UAC Clerk:
Checks, by One Vision Compliance platform, a list of "high risk" bookings Checks the importance of the customer to determine if a screening is necessary, with the help of Traffic and Trade departments. Checks if the customer at the POD is aware of the new shipment which was booked and they have all the documents needed to clear & pick-up the cargo, by communicating with the customer. Makes sure the commodities will be accepted by the receiving country, with the help of MSC overseas. If the result of the prescreening shows a high risk of the cargo becoming UAC, ask the customer to pay a security deposit, provide an LOI or stop the shipment at the port of loading / transshipment port or reroute the shipment to another location. In the case of abandonment, proceeds with a cargo salvage or destruction or sends the cargo to public auction, depending on the decision of public authorities. Involves the Legal department to recover the MSC cost reduce the cost for MSC, in case the customer does not collaborate. Offers the option of financial settlement for the customer to pay the debt in installments. Presence required on‑site 5 days per week Other duties as assigned.
Bachelor's degree preferred or equivalent experience in a similar role (supply chain, transportation, shipping, logistics, freight forwarding, customer service, etc.) Attention to detail: advanced Communication skills: intermediate Customer orientation: advanced Decision making: fundamental
Dependability:
advanced
Innovation:
fundamental Organization skills & time management: advanced
Proactivity:
intermediate Problem solving: intermediate
Productivity:
advanced Team player: advanced
English:
intermediate Work under pressure: intermediate MS Excel with the ability to learn new software: fundamental
PHYSICAL DEMANDS
Prolonged periods sitting at a desk and working on a computer Must be able to lift up to 15 pounds at a time Must be able to commute to the designated office location Presence required on‑site 5 days per week
WORK AUTHORIZATION
Authorization to work in the U.S This role requires working on-site in the office for five days a week, from Monday to Friday. There is no option for fully remote or hybrid work in this role, unless required off-site duties are being performed.
What We Offer Health Insurance Dental & Vision Insurance Life Insurance:
one-time annual salary up to $50,000 Long Term Disability Insurance Paid Parental Leave Business Travel Insurance Flexible Spending Accounts - (Health, Dependent Care, Transit/Parking) Supplemental Life, Accident, Critical Illness and Hospital Indemnity Plans You will also have access to additional benefits, effective day one : Short Term Disability Insurance 401K Plan - 3% Safe Harbor Contribution with option for additional 3% employer match. Wellness Program initiatives / Free MSC Partner Subscriptions with Calm Partner Discount Programs with MSC Cruises, Apple, Dell, Nissan, Whirlpool, AT&T, Pets Best and others. About Mediterranean Shipping Company (MSC) Mediterranean Shipping Company (MSC), headquartered in Geneva, Switzerland, is a global leader in transportation and logistics, privately owned and founded in 1970 by Gianluigi Aponte. As one of the world's leading container shipping lines, MSC has 675 offices across 155 countries worldwide, with the MSC Group employing over 200,000 people. The company has evolved from a one vessel operation into a globally respected business with a fleet of 800 vessels that provides timely delivery of goods and services to customers of all industries and sizes. With access to an integrated network of road, rail, air, and sea transport resources which stretches across the globe, the company prides itself on delivering global service with local knowledge. MSC's shipping line sails on 300 trade routes and calls at 520 ports, carrying some 22.5 million TEU (twenty-foot equivalent units) annually. Mediterranean Shipping Company (USA) Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type including but not limited to characteristics protected by federal, state or local laws . If you need a reasonable accommodation for any part of the employment process, please contact us by email at and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.
