Account Director BlueHive Exhibits Worcester, MA Job Details Full-time $90,000 - $110,000 a year 3 hours ago Benefits Health savings account Health insurance Dental insurance 401(k) Flexible spending account Paid time off Vision insurance 401(k) matching Life insurance Qualifications Vendor relationship building Managing customer accounts Trade show planning Customer relationship building Event planning Account development Managing clients in a customer support role Attention to detail Customer relationship management Organizational skills Managing projects Events management Event marketing Associate's degree Account management Event customer service Event on-site coordination Client interaction via phone calls Full Job Description Want to join a bold creative force? Does a lively office full of busy bees sound like the perfect setting for you? We are BlueHive and we build brands: from show-stopping exhibits and brand activations, to permanent installs, and we are on the hunt for a full time Account Director to join our account services team. Our AM's work closely with our seasoned Account Executives in supporting all client needs in the trade show industry and beyond. If you have a desire to exceed client expectations (and have fun doing so), we would love to hear from you!

Responsibilities:

• Support sales team in winning new business and preserving existing client relationships
• Provide strategic input and problem solving, identifying growth/upsell opportunities and ensuring financial accuracy
• Serve as main point of contact for clients: maintain schedules, establish and monitor budgets, updating them on project status and addressing concerns in a timely manner, facilitate all event logistics in clients' best interest
• Liaise between clients and all internal departments (i.e. 3D Design, Project Management, CAD Engineering, Warehouse, etc.) to ensure exemplary project execution
• Review contracts, estimates, and invoices for accuracy and financial efficiency as well as handling final reconciliations
• Obtain show related service quotes (i.e. shipping, labor) and coordinate with all associated vendors/partners
• Facilitate project workflow (i.e. create requests for quote/design, assist with proposal creation, issue job orders and complete post-event reconciliations) to ensure all project needs are relayed to internal departments and executed on time and on budget (in alignment with company standards and client expectations)
• Ensure compliance with industry and show rules and regulations, union rules, and internal company policies.
• Review post-show reports and handle damage assessments or repair estimates
• Commitment to embracing the Hive mentality: "Our people come first, our vendors come second and our clients third.

If we have the best people and best vendors, our clients are going to have the best service." This role is instrumental in maintaining and nurturing client relationships as well as winning new business as our Account Services team is part of the sales process from napkin sketch through execution.

Requirements:

• Proven experience (minimum 4-5 years) in account management in the events, marketing, or exhibit industry
• Strong customer service/relationship management skills
• Excellent multitasking & organizational skills and the ability to work in a fast-paced, deadline driven environment while managing multiple accounts and priorities
• Extreme attention to detail and foresight to anticipate problems, and confidence to analyze and proactively determine solutions
• Comfortable working independently as well as in a team environment (managing projects as the AE as necessary, i.e. conduct client calls independently, manage proposal creation)
• Ability to work with diverse personalities, exude emotional intelligence and awareness, exhibit high energy and maintain a positive outlook
• Flexibility to travel to industry events as needed for client support
• A strong desire to bee creative, bee successful and bee proud of your work!

Pay:

$90,000.00 - $110,000.00 per year

Benefits:

401(k) 401(k) matching Dental insurance Flexible spending account Health insurance Health savings account Life insurance Paid time off Vision insurance

Education:

Associate (Required)

Experience:

Event planning: 3 years (Required) Events management: 3 years (Required) Willingness to travel: 25% (Required)

Work Location:

Hybrid remote in Worcester, MA 01603