Franchise Resource provides bookkeeping and financial services specifically for franchise businesses, helping franchise owners better understand their numbers and run stronger businesses. As a Director of Client Services , you'll lead the Client Services team and oversee the client experience for the franchise owners we serve. You'll focus on building strong client relationships, developing and supporting your team, and ensuring clients receive consistent, timely, and high-quality service. You'll mentor team members, manage priorities and workloads, provide guidance on more complex client needs, and identify ways to strengthen processes and improve the client experience. You'll also work closely with leadership to enhance operations and support the continued growth of the company. Candidates must live within 1-2 hours of Omaha, NE for occasional in-person team meetings and trainings a few times per year. Must Haves Experience with QuickBooks Online, bookkeeping, accounting, or financial services Proven leadership experience managing and developing a team Strong understanding of financial statements, with the ability to read and interpret financial reports Highly organized with strong attention to detail Excellent written and verbal communication skills Ability to manage multiple priorities and follow through Highly organized with strong attention to detail Proactive, dependable, and comfortable taking ownership Strong client relationship and problem-solving skills Ability to manage multiple clients, priorities, and deadlines Experience working with small businesses or franchise owners is a plus What We Offer Collaborative and supportive team culture A leadership role with the opportunity to make a meaningful impact on the company Growth and advancement opportunities Competitive base salary with potential for quarterly performance bonuses Paid time off Professional development opportunities Remote work with occasional in-person team meetings and trainings 401k match (up to 4%) Quarterly bonus incentive

Pay:

$70,000.00 - $75,000.00 per year

Benefits:

401(k) matching Paid time off Application Question(s): Please briefly describe your experience reading and interpreting financial statements, including income statements (P&Ls) and balance sheets. Please briefly describe your experience with QuickBooks Online. Please briefly describe your experience with bookkeeping, accounting, or financial services.

Work Location:

Remote