Director - Account Executive & Claims Development Risk Theory Holdings, LLC Dallas, TX Job Details Full-time 3 hours ago Qualifications Customer communication Career guidance Full Job Description Applied Claims Group (ACG) is a Risk Theory affiliate which manages claims for Risk Theory's insurers and underwriting programs. The Risk Theory companies underwrite multiple lines of business which include commercial auto, general liability, construction, garage, commercial property, umbrella and excess. Our Dallas-based business is fast-paced and growing. We are seeking a highly collaborative professional with strong technical claims knowledge, excellent communication skills, and a passion for developing people and strengthening client relationships. Serve as the primary claims liaison for designated large and strategic accounts. Build strong relationships with insureds, brokers, program administrators, and underwriting account executives. Ensure ACG's claims service complies with all account-specific claims handling instructions, reporting requirements, and service level standards. Liaise with internal claim professionals to resolve claim handling issues and ensure consistent service delivery. Respond to client inquiries and provide timely and accurate claim status updates and reporting. Lead client-facing claim reviews, stewardship meetings, and performance discussions. Identify trends, emerging risks, and opportunities to improve claim outcomes for key accounts. Collaborate with underwriting and business development teams to support marketing initiatives for large and strategic customers and enhance market-facing materials. Support the onboarding of new customers by helping establish claim handling protocols, performance metrics, reporting processes, and service expectations. Lead onboarding for new claims employees, ensuring structured training on company procedures, systems, and claim handling standards. Develop and maintain training materials and resources to support claim professionals at various experience levels. Conduct training sessions on technical claim handling topics including coverage analysis, investigation, evaluation, and litigation management. Partner with claims leadership to identify skill gaps and develop targeted training programs to strengthen technical capabilities. Serve as a mentor and technical resource for claims professionals across the organization. Promote a culture of continuous learning and professional development. Assist leadership in developing career pathing and development opportunities for claim professionals. Promote consistent claim handling practices aligned with company Best Practices and program requirements. Perform regular claims reviews to support claim initiatives, and identify training and regulatory opportunities. Assist in developing and implementing claim handling guidelines, service standards, and operating procedures. Work collaboratively with claims leadership to ensure operational excellence and strong customer satisfaction. Act as a technical resource for complex claims questions and account-specific requirements. Support special projects and initiatives related to client service, operational improvements, and training. Leadership role responsible for managing claims service relationships with ACG's key accounts and ensuring adherence to specialized claim handling instructions, service standards, and reporting requirements. This role serves as the primary claims liaison to major clients and underwriting account executives while also leading onboarding and training programs for claims professionals.