Driven. Engaging. Innovative. Do these words motivate you? If so, then we want to talk with you. This is an on-site role that provides the opportunity to work in the dynamic city of San Francisco.

Responsibilities:

Independently manage a portfolio of continuing students through the financial process Answer student questions and anticipate financial concerns in a manner that is customer focused. Where necessary, counsel students to ensure financial obligations are honored Analyze and evaluate student financial need and review funding sources including Federal Supplemental Educational Opportunity Grant, Pell Grant, Direct Loans, Cal Grant, Private Loans, and other financial aid programs Inform and advise students and parents regarding eligibility and responsibilities of financial aid programs; interpret and explain policies, application procedures and availability of funding from various sources Review and evaluate required documentation and package awards in accordance with established guidelines; interpret and apply Federal, State, and Institutional regulations to determine and certify student eligibility Provides assistance in collections and communications regarding student accounts Counsels students on resolving debt incurred and answers questions about their account Track all financial aid documents. such as, FAFSA, Entrance Counseling, Stafford/Plus-Promissory notes, Award Notification, Manifesting Stafford Loans and Parent Plus Loan & Promissory Note and Exit Counseling Keep students informed of their financial aid file and refund status Run periodic reports prior to and during the term to determine which students have not completed their financial aid file; contact all students with an incomplete file Checks NSLDS (National Student Loan Data System) and COD (Common Origination and Disbursement) to determine students who previously attended college Inform and advice students regarding VA benefit eligibility, explain policies and discuss required documentation for certification Work with other departments on all continuing students who have not completed their financial aid file; contact all students who have not applied for financial aid, have incomplete files, and or have gaps between financial aid and total costs

Qualifications:

At least one year of financial aid experience required Bachelor's Degree preferred Passionate about student success and higher education Empathetic, patient, and positive Excellent phone and written communication skills Excellent time management and organizational skills Attention to detail Able to thrive in a dynamic and deadline-driven environment

Compensation :

$24.04 per hour

Benefits:

Application Deadline:

September 14, 2026 About Us Academy of Art University, established in 1929 by Richard S. Stephens, transforms aspiring students into professional artists and designers. For three generations, the Stephens family has been devoted to the development of aspiring artists and has held the fundamental belief that with proper instruction, hard work and dedication, students can learn the skills necessary to become artistic professionals.