General Information Vacancy Open to All Candidates Employment Type Permanent
- Full-time If time-limited, note appointment end date Hours per week 40 Months per year 12 Position Number 000767 NC Salary Grade Equivalency NC10 Classification Title Admin Support Specialist
- Advanced Working Title Financial Aid State Grants Counselor Salary Range $45,748
- $50,346 Anticipate Hiring Range $45,748
- $50,346 FLSA Status Non Exempt Division Academic Affairs Department Enrollment Management (Adm) Work Unit Financial Aid Operations Work Schedule 8:00 am
- 5:00 pm; Monday
- Friday with occasional evening and weekend hours required, as necessary.
This position may be eligible for a telework schedule once onboarding into the position is complete, and with supervisor approval. Primary Purpose of Position The primary purpose of the Financial Aid Compliance Counselor position is to: Manage daily, weekly, and monthly reports associated with the Office of Financial Aid, involving but not limited to awarding, residency, unusual enrollment, and semester enrollment Support the review and processing of daily, weekly, and monthly reports associated with all state funding, involving, but not limited to, State of North Carolina grants, loans, and scholarships (NextNC, Children of Wartime Veterans Grant, Teaching Fellows Loan Program, State Forgivable Loans, etc.) Run and monitor ISIR dataload processing and associated federal aid processing activities. Analyze and resolve suspense records, discrepancy records, conflicting information, comment codes, and C-flags. Process FAFSA corrections and monitor correction results to ensure accurate federal aid eligibility. Run and monitor Transfer Monitoring and Financial Aid History (FAH) processes and resolve resulting eligibility issues. Research, interpret, and apply federal, state, and institutional financial aid regulations. Offer guidance to students, parents, staff, and campus partners regarding financial aid policies and procedures through individual meetings and outreach.
- Support student success by ensuring accurate, compliant, and timely financial aid processing.
Collaborate with campus and outside partners to ensure effective and timely processing of financial aid. Fulfill assigned responsibilities that enhance regulatory compliance, operational effectiveness, and student service within the Office of Financial Aid.
Minimum Education/Experience Required Minimum Qualifications:
Graduation from high school and one year of related office experience; or an equivalent combination of education and experience.
Note:
Some state job postings state you can qualify by an 'equivalent combination of education and experience.' If that language appears above, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both. Essential Job Duties Manage daily, weekly, and monthly reports associated with the Office of Financial Aid, involving but not limited to awarding, residency, unusual enrollment, and semester enrollment Support the review and processing of daily, weekly, and monthly reports associated with all state funding, involving but not limited to State of North Carolina Grants, Loans, and Scholarships Run and monitor ISIR dataload processing and associated federal aid processing activities. Analyze and resolve suspense records, discrepancy records, conflicting information, comment codes, and C-flags. Process FAFSA corrections and monitor correction results to ensure accurate federal aid eligibility. Run and monitor Transfer Monitoring and Financial Aid History (FAH) processes and resolve resulting eligibility issues. Research, interpret, and apply federal, state, and institutional financial aid regulations. Offer guidance to students, parents, staff, and campus partners regarding financial aid policies and procedures through individual meetings and outreach. Support student success by ensuring accurate, compliant, and timely financial aid processing. Collaborate with campus and outside partners, including the Registrar's Office, Student Services, Niner Central, University Communications, IT, Graduate School, NCSEAA, CFNC, and other state agencies. Other Work Responsibilities Perform other job duties and special projects as assigned or directed. Research federal and state rules and regulations concerning financial aid eligibility. Contribute to the development and refinement of office policies and procedures. Review student records to make informed decisions regarding aid eligibility and compliance. Collect and analyze data to support operational needs and reporting. Meet internal time service deadlines and critical federal and state deadlines. Provide guidance to students by a variety of means, including in person, by phone, and email, ensuring accurate and supportive assistance. Departmental Preferred Experience, Skills, Training/Education Experience in a higher education/student services setting, preferred in Financial Aid Strong knowledge of federal and state regulations and policies. Excellent interpersonal and communication skills, with a demonstrated customer service focus, experience facilitating presentations and events for internal and external audiences. Demonstrated exceptional attention to detail in high-volume environments, precision, and accuracy. Ability to critically think and independently problem solve while exercising professional judgement to escalate to management when necessary. Banner experience is preferred. Necessary Licenses or Certifications Work Location Reese Posting date 06/25/2026 Closing date 07/02/2026 Proposed Hire Date 07/20/2026 Contact Information Special Notes to Applicants The finalist will be subject to a Criminal Background Check and/or a Motor Vehicle Report The Search Committee will not contact references without first verifying permission with the finalist . Please ensure your application reflects the knowledge, skills, abilities, and experiences to support your answers to the supplemental questions. Do not write 'see resume' on your application when completing the job duties section.
UNC Charlotte Benefits Information:
https://hr.charlotte.edu/benefits/benefits-overview/
