Financial Aid Specialist-Data Analyst

Financial Aid Specialist-Data Analyst Salary $45,000.00

• $51,750.

00 Annually Location Graham, NC Job Type Full-Time Non-Exempt Job Number 2026-00027 Division Student Experience Department Student Financial Aid Opening Date 03/10/2026 Closing Date 3/25/2026 11:59 PM Eastern Description Benefits Description The Financial Aid Specialist-Data Analyst is an integral part of the financial aid team. Incumbents are responsible for analyzing data, processing imports, reviewing

FAFSA/ISIR

file batches from federal databases connected to the FSA partner portal into the Institutional student information system database known as Ellucian/Colleague. The incumbent is also responsible for performing basic functions within the Financial Aid office to include answering basic inquiries, such as starting the financial aid process; disseminating financial aid information, forms, instructions to students, staff, faculty, & constituents; data entry; providing information at the reception; answering phones; filing documents. Example of Duties Essential Duties and Responsibilities include the following:

• Imports financial aid applications from the federal database for financial aid processing; manages file batches and forwards

FAFSA/ISIR

import list and DOEI reports to appropriate staff for review while exporting corrections as needed.

• Assigns cost of attendance budgets to the

FAFSA/ISIR

batch files by running the Colleague SBGT process to ensure all imported students are package ready.

• Assigns & sends doc tracking notification letters to student applicants who are missing information on a 15, 30 and 45 day schedule by pushing notifications out through the Colleague/Ellucian software.
• Reviews SAP (Satisfactory Academic Progress) statuses on imported files and runs SAP calculations as needed to ensure eligible academic standing is in place on FASI to prepare file for packaging or appeal option.
• Manages TEAM IA e-filing cabinets for financial aid applicants and serves as the office liaison for our TEAM IA vendor. The Financial Aid Specialist-Data Analyst will serve as the (POC) point of contact to begin service escalations with our IT team and file vendor.
• Serves as the financial aid (POC) point of contact for the FA-Link which is a two way software interface that connects the Colleges student information system (Colleague) with the campus bookstore (BibliU).

The financial aid (POC) point of contact will ensure students are allowed to use financial aid, scholarships and/or third 1 party funds instantly to purchase books and materials online or in-store, eliminating the need for paper vouchers and speeding up the paper procurement process.

• Manages and exports the purge/drop list circulated from the Registrar after registration to distinguish

FAFSA/ISIR

students whose late files are eligible for review or package ready. Oversee the creation of a SLED list from Colleague and place the list in informer to determine who from the purge list has an eligible FAFSA/ISIR and SAP status. The list will be exported to create a shared spreadsheet for team review.

• Assist with front-desk activities to include: greeting visitors; answering phones; providing information and materials to student, staff, faculty, and other constituents regarding standard processes and procedures, related to assigned area of responsibility; directing students and visitors to appropriate specialist offices, campus departments or resources; and scheduling appointments.
• Coordinates electronic application, scanning, tracking and e-filing of Special Circumstances documents and SAP (Satisfactory Academic Progress) appeals packets for processing and storage into the TEAM IA file management system.
• Performs other duties of a similar nature or level as needed.

RESPONSIBILITIES

: Duties include all of the above but are not limited to performing administrative services such as general reception duties for the Financial Aid Office at the front desk. Some evening work may be required throughout the week and during peak seasons and/or special occasions (

Ex:

Open House, Registration, SAP, Purge etc.) Typical Qualifications Associate or Bachelor's degree in business or related field, or equivalent experience; Individuals with an associate degree or diploma in Information Technology, Systems Administration, Business Administration, Accounting, Math or related field. Bachelor's preferred. Candidate should have experience working in a people-oriented setting, preferably a financial aid office. Strong administrative, organizational and customer service skills are important. Knowledge of office-related software. Work experience in financial aid is a plus. Experience with Colleague, Informer, FA-Link, Team IA, Element 451 or other student information system. Experience 1-3 years of experience in financial aid, preferably with federal processing or work experience and/or coursework related to accounting, bookkeeping and data entry.

Certificates, Licenses, Registrations None Technical Proficiency:

Strong experience with student information systems, database management, and Microsoft Excel with the ability to create and/or modify workflows as times change. Attention to

Detail:

High accuracy in reviewing and processing complex data sets Knowledge

• English language, grammar, and punctuation; spelling
• Analytically and logically evaluates information to resolve problems
• Follow, modify and/or create workflow, or other step by step procedures Skills
• Strong attention to detail
• Knowledge of Title IV regulations
• Data analysis and problem-solving
• Customer service and communication skills
• Experience with financial aid software systems
• Ability to interpret federal regulations
• Operating standard office equipment (copier, fax, email, computer)
• Using computers and related software applications
• Utilizing communication and interpersonal skills as applied to interaction with coworkers, students, faculty and staff, supervisor, the general public, and others sufficient to exchange or convey information Abilities
• Ability to work well independently
• Ability to work well with a team
• Ability to problem solve Competencies
• To perform the job successfully, an individual should demonstrate the following competencies: Analytical
• Synthesizes complex or diverse information; collects and researches data. Continuous Learning
• Assesses own strengths and weaknesses; seeks feedback to improve performance; pursues training and development opportunities; strives to continuously build knowledge and skills; shares expertise with others. Job Knowledge
• Competent in required job skills and knowledge; exhibits ability to learn and apply new skills; keeps abreast of current developments; requires minimal supervision; displays understanding of how job relates to others; uses resources effectively. Use of Technology
• Demonstrates required skills; adapts to new technologies; troubleshoots technological problems; uses technology to increase productivity; keeps technical skills up to date. Problem Solving
• Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem solving situations; uses reason even when dealing with emotional topics. Communications
• Expresses ideas and thoughts verbally; expresses ideas and thoughts in written form; exhibits good listening and comprehension; keeps others adequately informed; selects and uses appropriate communication methods. Cooperation
• Establishes and maintains effective relations; exhibits tact and consideration; offers assistance and support to co-workers; works cooperatively in group situations; works actively to resolve conflicts. Oral Communication
• Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions; demonstrates group presentation skills; participates in meetings. Teamwork
• Balances team and individual responsibilities; exhibits objectivity and openness to others' views; gives and welcomes feedback; contributes to building a positive team spirit; puts success of team above own interests; able to build morale and group commitments to goals and objectives; supports everyone's efforts to succeed. Written Communication
• Able to read and interpret written information. Business Acumen
• Aligns work with strategic goals. Cost Consciousness
• Works within approved budget; conserves organizational resources. Diversity
• Shows respect and sensitivity for diversity and cultural differences; promotes a harassment-free environment. Ethics
• Treats people with respect; keeps commitments; inspires the trust of others; works with integrity and principles; upholds organizational values. Organizational Support
• Follows policies and procedures; completes administrative tasks correctly and on time; supports organization's goals and values; benefits organization through outside activities. Adaptability
• Adapts to changes in the work environment; manages competing demands; changes approach or method to best fit the situation; able to deal with frequent change, delays, or unexpected events. Personal Appearance
• Dresses appropriately for position. Attendance/Punctuality
• Is consistently at work and on time; arrives at meetings and appointments on time. Dependability
• Follows instructions, responds to management direction; takes responsibility for own actions; keeps commitments; completes tasks on time or notifies appropriate person with an alternate plan. Initiative
• Looks for and takes advantage of opportunities; asks for and offers help when needed. Innovation
• Meets challenges with resourcefulness; generates suggestions for improving work; develops innovative approaches and ideas. Planning/Organizing
• Prioritizes and plans work activities; uses time efficiently; plans for additional resources; sets goals and objectives. Quality
• Demonstrates accuracy and thoroughness; looks for ways to improve and promote quality; applies feedback to improve performance; monitors own work to ensure quality. Quantity
• Completes work in timely manner. Safety and Security
• Observes safety and security procedures; determines appropriate action beyond guidelines; reports potentially unsafe conditions; uses equipment and materials properly. Qualifications
• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Language Skills
• Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public. Mathematical Skills
• Ability to calculate and apply concepts of basic Mathematics. Reasoning Ability
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Computer Skills
• To perform this job successfully, an individual should have general knowledge of Database software; Internet software; Spreadsheet software and Word Processing software. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position.
• Walking __X___
• Running _____
• Squatting __X_____
• Jumping ______
• Sitting ___X____
• Standing ___X___
• Lifting (10 lbs. maximum ) ____X____
• Speaking __X___
• Hearing ___X____ Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this position.
• Classroom Setting ______ o Inside ________ o Outside ________
• Office Setting ____X____
• Loading Dock ________ Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position.

Supplemental Information An ACC on-line application MUST be fully completed for consideration, which includes a required letter of interest, transcript attachment. Resume attachments are welcome but will not be accepted in lieu of complete application. For faculty positions, all relevant full

• and part-time teaching experience , including start and end dates of employment, should be included on the application . Also, all relevant full
• and part-time work experience related to the teaching discipline should be included on the application , including start and end dates. For non-faculty positions, all relevant full
• and part-time work experience related to the position should be included on the application , including start and end dates.

Alamance Community College provides a wide variety of benefits available to full time employees (this does not include full time temporary positions).

These benefits include:

North Carolina State Health Plan for Teachers and State Employees, dental, vision, life insurance, optional life and disability insurance plans, flexible spending account for health care/dependent care, NC State Retirement, and a deferred compensation program (401K, 457, 529). Alamance Community College also offers leave based on years of service (vacation, sick, FMLA, military, community service, personal observance) in addition to paid holidays and longevity pay. The College also provides up to eight weeks of paid parental leave to qualifying employees. ACC houses an on-site child care center operated by LifeSpan, Inc. ACC is engaging in a three-year strategic plan called ACC Forward that involves, among other priorities, a focus on ehnancing employee resources including those related to mental and physical health and wellness. Employer Alamance Community College Address 1247 Jimmie Kerr Rd PO Box 8000 Graham, North Carolina, 27253 Phone 336-506-4133 336-506-4273 Website https://www.governmentjobs.com/careers/alamanceccedu