POSITION SUMMARY

Counsels students regarding the financial aid process and payment programs. Responsible for financial aid awarding. Performs various functions to ensure accuracy and compliance with federal, state and institutional regulations, policies and procedures.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Review financial aid applications to determine a student's eligibility to participate in federal, state and/or institutional aid programs. Advise prospective and current students on financial aid options, application processes and eligibility requirements. Request, collect and review required documents from students to determine federal student aid eligibility. . Work professionally with all necessary stakeholders at the institution to determine aid eligilbity and/or problem solve issues as required. Maintain federal compliance in accordance with federal, state and institutional regulations when awarding all aid. Provide excellent customer service with internal and external stakeholders when communicating via email, in person and/or over the phone. Resolve all conflicting information, regulatory issues, verification and/or any issues related to determining aid eligibility in a timely manner. Review Satisfactory Academic Progress as required. Other duties as assigned.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. EDUCATION and/or

EXPERIENCE

Bachelor's degree (B.A.) from four-year college or university; or one to two years related experience and/or training; or equivalent combination of education and experience.

COMPUTER SKILLS

Experience with Excel/Sheets required. Knowledge of working with databases is preferred.

PHYSICAL DEMANDS

The essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to meet the physical demands described here, which are representative of those that must be met by an employee to successfully perform the essential functions. While performing the duties of this job, the employee is frequently required to walk; sit; use hands to handle or feel; reach with hands and arms, and talk or hear. The employee must occasionally lift and/or move up to 25 pounds.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.