Key Responsibilities Produce, review and distribute prospective and current students' Financial Aid award packages Support Financial Aid office and staff by effectively managing visitor traffic, telephone calls, and email communications providing excellent customer service Ensure compliance with all federal, state and institutional laws, regulations, and policies Collaborate with admission counselors to assist students and families in the financial decision making aspect of the college admission process Coordinate aid packaging policies and processes Collect and review all necessary information to verify the accuracy of federal applications; including, but not limited to, tax return transcripts, IRS Data Retrieval Tool and institutional verification statements Oversee specific awarding projects such as Pennsylvania Higher Education Assistance Agency Programs, other state grants, student employment, loan processing, verification, and/or vocational rehabilitation awards. Other duties as assigned Experience and Qualifications Bachelor's Degree required 0-2 years of financial aid or higher education experience for counselor 2-6 years of financial aid of financial aid experience for assistant director Commitment to diversity, equity and inclusion and being student-centered Preferred qualifications and experiences: Strong oral and written communication skills Bilingual speaking and writing skills Understanding of state and federal financial aid regulations Exemplar attention to detail and orga nization skills Previous experience in Colleague or other student information system