POSITION PURPOSE

The Financial Aid Success Coach is responsible to the Director of Financial Aid. The Financial Aid Success Coach acts as an advocate for families as they navigate the world of financial aid. The goals for this position are to help take the stress and confusion out of the process and help families maximize their financial aid eligibility. This individual assists in all facets of financial aid programs including assisting with the student loan program. In addition, the individual in this position will also ensure that an inviting and pleasing business environment exists in the financial aid office. They will assist with a variety of moderate to highly complex administrative functions and projects. The successful candidate will be able to research, plan, organize, analyze, and prepare information pertaining to confidential student records. This position will require efficient, effective problem-solving skills and informed communication of federal, state, agency, and institutional policies and procedures to students, parents, faculty, and staff.

GENERAL DUTIES AND RESPONSIBILITIES

Provide support to students and parents through the college experience from applying for admissions, advising, tutorial guidance, housing questions, paying the bill, on campus events, graduation, repaying student loans and any other opportunities that may arise. Counsel students and parents concerning the costs of college and the programs available to help meet those costs. Evaluates and determines the financial need of students applying for aid. Maintains accurate and complete records regarding aid programs and their recipients. Administers the Direct Student Loan Program. Such duties include all electronic loan processing, funds transfer, loan refunds, and reconciliation. Demonstrate proficiency in using the Colleague Software System, ImageNow, Dynamic Forms, NSLDS, COD, FAA Access to CPA and Oracle. Develops in-depth expertise of all financial aid processes. Becomes and remains familiar with the rules and regulations of all state and federal programs and ensures that the guidelines are followed. Assists with processing and awarding scholarships. Assists with POP and MRR reporting. Prepares and makes presentations regarding Financial Aid. Supports efforts of retention Assists in the overall operation of the Student Financial Aid Office. Provides and supports strong customer-oriented strategies in the Financial Aid office. Performs other duties as assigned.

KNOWLEDGE, SKILLS AND ABILITIES

Be service-oriented with the ability to pay attention to details in a fast-paced environment. Have excellent computer skills with a willingness to learn more. Proficient in Microsoft Excel and Word. Have a history of teamwork and customer service. Ability to work independently, exercise discretion, effectively multi-task, and use independent judgment. Ability to think critically and problem solve with little supervision. Strong judgment, decisiveness, interpersonal skills, and excellent oral and written communications skills. Strong problem-solving and troubleshooting skills. Possess a student-centered philosophy while effectively working with students, parents, administrators, staff, and other diverse community groups. Valid Texas driver's license required and the ability to obtain approval to drive college vehicles. When a college vehicle is not available, reliable transportation is required for traveling to any campus in the district as needed.

POSITION QUALIFICATIONS

Required:

Bachelor's degree OR High School diploma or equivalent, with 5 years Financial Aid experience

Preferred:

At least 2 years of experience in financial aid, office technology, data entry and administrative experience Customer service experience Bilingual in the English and Spanish language.

WORKING CONDITIONS

Variances from regular working hours may be necessary to fulfill the responsibilities of the position. Busy working environment with numerous interruptions. Required to pass post-offer criminal background check. Must not be in default on any state or federal student loans.

SALARY:

$37,562. annually (this is a 12 month position to be paid over 12 months)