We are looking for a detail-focused Operations Specialist to join a banking operations team in Wilmington, Delaware. This Long-term Contract position supports deposit operations by managing exception-related items, processing documentation, and helping ensure operational records are accurate and complete. The role is well suited for someone who works carefully in a structured environment, is comfortable handling repetitive tasks, and can keep multiple workflows moving efficiently.

Responsibilities:

• Manage exception cases within deposit operations, ensuring each item is reviewed, updated, and advanced through the appropriate processing steps.
• Process paper-based and manual documents with a high degree of accuracy, confirming records are complete and properly stored.
• Maintain organized operational files and tracking materials to support audit readiness, compliance needs, and day-to-day processing.
• Coordinate the progress of claims, decisions, and related exception items from initial intake through final completion.
• Review items nearing completion to verify timely resolution, proper documentation, and adherence to internal procedures.
• Use Microsoft Excel and other Office tools to update logs, monitor workflow activity, and prepare routine status information.
• Work with internal business partners to resolve discrepancies, obtain missing details, and keep operational activity moving without unnecessary delays.
• Escalate issues such as incomplete information, aging items, or processing bottlenecks when further review or intervention is needed.
• Provide administrative and back-office support for a banking operations function while following established service and control standards.
• At least 3 years of experience in banking operations, deposit operations, or a comparable financial services environment.
• Demonstrated ability to work accurately with high-volume paperwork and manual processing tasks.
• Strong organizational skills with the ability to maintain orderly records and documentation.
• Proficiency with Microsoft Office applications, including Excel for tracking and reporting purposes.
• Ability to manage multiple work items within a structured, process-driven operations setting.
• Effective communication skills and the ability to collaborate productively with internal teams.
• Experience with exception handling, claims support, account resolution, or other back-office banking activities is preferred.
• Familiarity with operational risk awareness and financial processing environments is a plus.

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