Senior IT Business Analyst - Commercial Insurance (Peoria, IL, Chicago, IL, or Atlanta, GA)

About Us We're not like other insurance companies. From our specialty products to our business model, our culture to our results — we're different. Different is who we are, and how we work, interact, deliver and succeed together. Creating a different and better insurance experience doesn't just happen. It takes focus and a shared passion for going beyond the expected to forge relationships and deliver care that makes a difference. This approach rises from and is supported by our talented, ethical and smart team of employee owners united around a single purpose: to work alongside our customers and partners when they need us, in unexpected ways, with exceptional results. Apply today to make a difference with us. RLI is a Glassdoor Best Places to Work company with a strong, successful background. For decades, our financial track record has been stellar — a testament to our culture and validation of our reputation as an excellent underwriting company. Position Purpose Under occasional supervision, the Senior Business Analyst possesses expertise in multiple areas of operation. Studies business operations to identify opportunities to improve efficiency or effectiveness, document process requirements, and communicate them clearly to stakeholders, facilitators and business partners. Deep understanding of P&C insurance, particularly Transportation required. Principal Duties & Responsibilities Design and document business and system processes. Identify and document emerging business requirements by determining the unique value drivers of business partners. Translate business requirements into functionality and manage requirements effectively, while prioritizing competing business demands. Create project effort estimates and quantify project specific risks through development lifecycle. Collaborate with developers and subject matter experts to establish the technical vision and analyze tradeoffs between usability and performance needs. Articulate the business/financial impact of business problems. Coordinate project delivery with project manager. Analyze opportunities for process and system improvements and apply results to eliminate corresponding inefficiencies. Perform moderately complex data analysis activities, create and execute complex queries, and critically evaluate information gathered from multiple sources. Mentor other business analyst. Convey user preferences to development teams and demonstrate understanding of business users' information needs. Stay abreast of technology standards/trends and relate to business problems. Communicate and collaborate with external and internal customers to analyze information needs. Determine operational objectives by studying business functions, gathering information, and evaluating output requirements and formats. Manage projects as necessary; define project requirements by identifying project milestones, phases, and elements. Participate in operational planning, project planning, and estimating resource effort. Act as a liaison between the business units and technology and support teams. Train users as needed. Education & Experience Typically requires Bachelor's degree in computer science, information systems, business administration or related field 4+ years of relevant experience Deep understanding of P&C insurance, particularly Transportation Strong working knowledge of SAFe / Agile framework. Knowledge, Skills, & Competencies Understands project and project management methodologies. Excellent verbal and written communication skills and the ability to interact professionally with a diverse group, executives, managers, and subject matter experts. Expertise with project delivery methodologies such as Agile and Waterfall. Is highly experienced with project and project management methodologies. Ability to apply analytical methods in business processes to find workable solutions. Ability to develop solutions within the IT department. Ability to communicate findings and recommendations to internal and external contacts on business process matters. Ability to use software to analyze data; proficient with Data Warehouse and Business Intelligence tools. CPCU/CBAP/IIBA or relevant certifications a plus. A data and analytical background, SQL knowledge, and experience working on insurance-related products is plus. Compensation Overview The base salary range for the position is listed below. Please note that the base salary is only one component of our robust total rewards package at RLI. The salary offered will take into account a number of factors including, but not limited to, geographic location, experience, scope & responsibilities of the role, qualifications/credentials, talent availability & specialization, as well as business needs. The below range may be modified in the future. Base Pay Range $96,264.00 - $137,657.00 Total Rewards At RLI, we're all owners. We hire the best and the brightest employees and allow them to share in the company's success through our Total Rewards. With the Employee Stock Ownership plan at its core, the Total Rewards program includes all compensation, benefits and perks that come with being an RLI employee. Financial Incentives Annual bonus plans Employee stock ownership plan (ESOP) 401(k) — automatic 3% company contribution Annual 401k and ESOP profit-sharing contributions (Up to 15% of eligible earnings) Work & Life Paid time off (PTO) and holidays Paid volunteer time off (VTO) to support our communities Parental and family care leave Flexible & hybrid work arrangements Fitness center discounts and free virtual fitness platform Employee assistance program Health & Wellness Comprehensive medical, dental and vision benefits Flexible spending and health savings accounts 2x base salary for group life and AD&D insurance Voluntary life, critical illness, & accident insurance for purchase Short-term and long-term disability benefits Personal & Professional Growth RLI encourages its employees to pursue professional development work in insurance and job-related areas. We make a commitment to employees to provide educational opportunities that help them enhance their skills and further their career advancement. RLI fosters a true learning culture and encourages professional growth through insurance courses, in-house training and other educational programs. RLI covers the cost for most programs and employees typically earn a bonus upon successful completion of approved courses and certifications. Our personal and professional growth benefits include: Training & certification opportunities Tuition reimbursement Education bonuses Diversity & Inclusion Our goal is to attract, develop and retain the best employee talent from diverse backgrounds while promoting an environment where all viewpoints are valued and individuals feel respected, are treated fairly, and have an opportunity to excel in their chosen careers. We actively support, and participate in, initiatives led by the American Property Casualty Insurance Association that aim to increase diversity in the insurance industry. Cultivating an exceptional and diverse workforce to deliver excellent customer service reinforces our culture and is a key to achieving superior business results. RLI is an equal opportunity employer and does not discriminate in hiring or employment on the basis of race, color, religion, national origin, citizenship, gender, marital status, sexual orientation, age, disability, veteran status, or any other characteristic protected by federal, state, or local law.