Mortgage Processing Manager

This position oversees Mortgage Loan Processing and Mortgage Operations to ensure that new mortgage loan applications are originated, processed and completed according to established policies/procedures and all investor/agency/federal guidelines.

Primary Duties:

Monitor origination and processing of all mortgage loan applications to ensure compliance with all Bell policies/procedures and all investor/agency/federal guidelines. Provide operational support (includes training) to existing and newly hired production and support staff. Work with staff in problem solving and recommend ways to help prevent issues. Supervise and monitor all bond loans to ensure compliance with agency guidelines. This includes but not limited to registration, compliance and HUD reviews. Recommend procedure changes and improvements for the loan processing function. Authorize payments on invoices received. Maintain up to date knowledge of all processing guidelines, Bell policies and procedures and investor/agency/federal guidelines. Provide prompt and courteous customer service to all internal/external clients. Monitor and record all paid time off for processing as well as maintain the online time tracking system. Authorize payroll for processors. Respond to any and all audit exceptions pertaining to the loan processing function. Resolve "on hold" and "pend" issues as needed to ensure timely purchase of loan files. Back up staff with whatever help they need. Work with other department supervisors to ensure/maintain effective communication. Work with loan officers and processing staff in problem solving. Help them to prevent issues. Hold monthly/quarterly processing staff meetings to review memos, problems, changes, etc. Work to maintain 100% valued employee retention and maximum output and efficiencies with processing staff. Report to senior management any issues with polices/procedure. Make recommendations for change to improve efficiencies. Communicate procedural changes to processing staff and ensure that they have the tools and training needed to comply. Supervise a team of processors. This includes but is not limited to performance reviews, counseling, coaching, motivating, training, mentoring and monitoring work flow. Work closely with underwriting and closing managers to resolve any processing issues that may arise. Participate in various projects and feedback sessions to positively impact workflow, policies/procedures and system enhancements. Attend all regulatory, industry and Bell required meetings and trainings. Provide a positive work environment to invite staff participation and contribution to the development of a high level of service quality. Ability to coach, mentor and raise the level of talent throughout the department. Know by name and face as many customers and employees as possible, calling them by name as often as possible. Know and practice LOCBUTN, our Golden Rules, and Bell Bank Customer Service Standards. Know, understand, and live the company values and bottom line. Conduct activities consistent with established Bell Bank policies, procedures and systems, the Bell Bank Employee Conduct policies, the Bank Secrecy Act and all applicable state and federal laws and regulations. All employees are responsible for information security, including compliance with policies and standards which protect sensitive information. Prompt and reliable attendance. Perform other duties as assigned.

Job Skills Required:

Minimum three years of supervisory experience in mortgage operations. Thorough understanding in all areas of mortgage process (origination, processing, underwriting, closing, post-closing). Thorough understanding of all agency/investor/federal mortgage banking guidelines. Proficient computer and typing skills. Ability to effectively manage/monitor the performance of others and provide effective feedback. Capacity to adapt to ever changing processes, requirements, guidelines and environment. Excellent communication skills to be able to effectively train and develop others. Excellent customer service skills. Ability to successfully manage many tasks and deadlines as well as willingness to set and enforce deadlines for others. Ability to work under pressure and maintain a high level of professionalism. Demonstrate a "can do" attitude. Ability to travel as needed.

Additional Details :

If you love sales and are passionate about helping others purchase their dream home, consider a career with Bell Bank's mortgage team. You will work with colleagues in a first class culture that provides a family atmosphere, enjoy great benefits and provides a high level of service that makes each mortgage run smoothly - by sending closing packages five days before the closing, in-house underwriting and processing and having a support team to allow you to work efficiently. Bell Bank Mortgage is backed by the financial strength of one of the nation's largest independently owned banks. Founded in 1966 in Fargo, North Dakota, Bell Bank has more than $14 billion in assets and full-service banking locations in Arizona, Minnesota and North Dakota. Bell has empowered more than $30 million in charitable giving through its unique Pay It Forward initiative, through which every employee chooses each year how to help individuals, families and organizations in need. Originally founded in 1880 by early Minneapolis civic leader David C. Bell, Bell's mortgage division today has thousands of family mortgages to its name. Bell Bank Mortgage has been in Arizona since 1997 and has several regional offices in the United States. Bell Bank has been recognized as a top bank and a top financial workplace by American Banker, Forbes and Fortune, and has been named among America's top mortgage employers by National Mortgage Professional magazine. If you want to work for a strong, growing, forward-looking organization with world-class employees, this is the place for you.

Bell's Values:

As stewards, dedicated to the growth and reputation of this independently owned organization, we are committed to: Promoting and sustaining our family atmosphere. Providing unequaled personal service to each and every customer. Paying it forward.

Our Bottom Line:

Happy Employees! Happy Customers! In addition to salary, Bell Bank offers a comprehensive benefits package including, healthcare, (medical, dental, vision) employee stock ownership program, and 401(k) contribution and profit-sharing plan. All benefits are subject to eligibility requirements. Bell Bank Equal Opportunity Employer