DIRECTOR OF REVENUE AND GUEST EXPERIENCE

DIRECTOR OF REVENUE AND GUEST EXPERIENCE

Greenwood Village, CO Job Details $160,000 - $250,000 a year 11 hours ago Benefits Stock options Dental insurance Vision insurance 401(k) matching Qualifications Revenue growth Deal closing Lead generation Client relationship development Sales team management Team development Customer segmentation Key Performance Indicators Salesforce Cloud Sales coaching Sales management systems proficiency High-end sales B2B Sales strategy CRM system proficiency Senior level Full Job Description

ABOUT CUV

ÉE Our vision at Cuvée is to create the world's most elevated collection of ultra-luxury private villas and chalets in the world's most sought-after destinations. Our global collection consists of approximately 100 luxury homes, and we plan to expand this to over 300 by the end of 2027. At each destination, we have an on-site dedicated team that controls all touchpoints of the guest experience, in addition to providing support to our like-minded property owners. Our on-site teams are masters at the Art of Discovery for our guests. They curate personalized travel experiences by connecting our guests to their surroundings through couture design and architecture, exceptionally tailored guest planning, and immersive, singular cultural experiences that only a local can create. The quality and personalization of what our discerning travelers experience with Cuvée has garnered unparalleled praise and we are consistently rated a perfect 5 and collect surveys from over 96% of all guests - this is the highest guest satisfaction in the industry.

JOIN OUR TEAM

We are seeking a Director of Revenue and Guest Experience to lead and elevate Cuvée's sales function. This is not a traditional sales management role. This individual will serve as both a sales leader and revenue operator, responsible for driving performance, instilling discipline, and ensuring a seamless, high-touch client experience from initial inquiry through booking and the post-stay guest lifecycle. The ideal candidate thrives in a high-expectation environment, understands the nuances of high-value client relationships, and brings a structured, metrics-driven, high touch approach to sales leadership. Flexibility with work schedule to include nights and weekends as needed.

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SCOPE AND RESPONSIBILITIES

Own and drive revenue performance across direct, digital, travel advisor and B2B channels Establish and enforce pipeline discipline , including response time standards, follow-up cadence, and conversion tracking Lead, coach, and hold accountable a team of sales professionals to clearly defined performance metrics Personally engage in and support high-value client opportunities to drive conversion Analyze pipeline health, lost opportunities, and conversion data to continuously refine sales strategy Partner closely with marketing and guest experience teams to align lead generation, positioning, and client journey Identify and prioritize high-value client segments and referral channels to drive incremental revenue Represent the Cuvée brand with discretion and professionalism in high-touch client and partner environments

PREFERRED QUALIFICATIONS

Qualifications Proven experience closing high-value transactions ($25K-$400K+) Background in ultra-luxury or high-touch sales environments (e.g., luxury travel, private aviation, yacht experiences, concierge services, luxury real estate, or similar) Demonstrated success leading and improving sales team performance Strong operational mindset with experience implementing sales processes, KPIs, and accountability structures Experience managing a pipeline and CRM (HubSpot, Salesforce, or equivalent) with precision

WHAT SETS YOU APART

You are equally comfortable operating at both a strategic and executional level You bring calm authority and lead with clarity, consistency, and accountability You are highly detail-oriented and do not allow opportunities to stall or be lost due to lack of follow-through You understand that in ultra-luxury environments, speed, personalization, and precision are critical to conversion

SUCCESS IN THE FIRST 90 DAYS

Full visibility into pipeline, lead flow, and conversion metrics Implementation of a consistent sales operating cadence (daily and weekly accountability) Measurable improvement in lead response time and follow-up consistency Early progress in conversion rate and revenue performance Full integration of marketing into the sales lifecycle through all verticals (direct, digital, travel advisor and B2B)

Salary:

Total Compensation (base + commission + bonus) commensurate with experience - $160,000 to $250,000. Position includes extensive benefits including Stock Options, 401(k) matching, health, dental, vision, take-what-you-need vacation, hybrid office schedule and so much more.

Important Note:

This role is best suited for individuals who have operated in high-touch, high-value sales environments with discerning clientele. Candidates without direct experience in luxury or comparable client segments are unlikely to be a fit.

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To be considered, please email your resume and a brief note outlining your experience with high-value client sales to .

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