Product Manager SaaS Platform Healthcare Revenue Cycle Management

About Etactics We're a healthcare revenue cycle management clearinghouse based in Hudson, Ohio. Since 1999, we've been processing X12 EDI transactions — claims, remits, eligibility, status, authorizations — for 4,000+ provider organizations, alongside patient payments and a growing analytics suite. Our competitive position isn't built on being the biggest; it's built on a human-touch service model that larger clearinghouses can't replicate. No handoffs, no gaps, real people who know your account. We are looking for a product leader who can help us turn shifts in our competitive landscape into our advantage rather than our problem. The Role Your job is to sharpen what makes Etactics distinct in the market and translate that into a roadmap our engineering teams can actually deliver against. You'll focus on the small-and-mid-practice segment, where our service model is most defensible and where the gap between what enterprise clearinghouses offer and what these practices actually need is widest. You'll evaluate partnership and integration opportunities, shape where AI belongs in our stack (and where it doesn't), and own the positioning of capabilities that move us beyond feature parity with the rest of the field. We're a 25-year-old company with a young-ish product organization. Thus our technical debt is real, and some of what you'll own will involve making trade-offs between "ship the differentiating thing" and "pay down the debt that's making the differentiating thing slower to ship." A strong Product Manager sees this as the job, not as an obstacle. You'll have room to shape how product operates here, and you'll have support in doing it but you should expect to spend meaningful time on foundation work alongside the strategic direction. What You'll Own Product differentiation and positioning. Define and execute the product strategy for the capabilities that set us apart not the table-stakes features every clearinghouse has. This means getting deep on competitive intelligence, customer pain points, and the "why us" story. The small-and-mid-practice segment. Build a working understanding of how these practices actually operate, where they're getting squeezed, and what we can deliver that an enterprise-focused vendor won't. Your roadmap decisions should reflect that specificity. Partnerships and platform extensibility. Evaluate and prioritize API integrations and partnership opportunities that extend our platform without fragmenting it. Work with engineering on interoperability initiatives. AI where it matters. Decide where AI-driven workflows create real customer value — denials, eligibility, attachments, rework loops — and where it's a distraction. Own the product thinking behind these bets, not just the feature specs. Roadmap execution in a maturing org. Own the backlog. Partner with engineering leadership on sprint clarity, acceptance criteria, and delivery predictability. Make the case for technical debt investment when it's the right call and sequence it into the roadmap honestly. You'll be working alongside PMs and engineering managers who want this to get better — your job is to help pull it forward. What You Bring 5-8 years of product management experience, ideally in SaaS or healthcare technology. Healthcare EDI, RCM, or clearinghouse experience is a strong plus; if you don't have it, you should be ready to get deep on X12 and payer-provider workflows fast. Experience shipping differentiated product in a competitive market — you can point to specific bets you made and how they played out, including the ones that didn't work. Comfort working in a product org that's still building its muscles. You've either helped mature a product function before or you know what good looks like and can help us get there without needing a 40-page framework to do it. Strong grasp of API-based platforms, integrations, and interoperability. Familiarity with FHIR, HL7, or X12 is a plus; willingness to learn the ones you don't know is required. Practical understanding of where AI/ML creates product leverage and where it's hype. You don't need to be an ML engineer, but you should be able to tell the difference between an AI feature that ships value and one that ships a demo. Clear communication. Much of what you'll do here, roadmap rationale, competitive positioning, partner evaluations, lives or dies on how well it's written down. What Success Looks Like in Year One Our roadmap reflects a defensible point of view on where Etactics competes, including a credible plan for the 2026-2028 electronic attachments shift. Our partnership and integration pipeline has moved from opportunistic to intentional, with at least one meaningful partnership and integration live. Backlog clarity, sprint predictability, and the general quality of what flows from product to engineering have measurably improved on metrics we define together in your first 90 days. A product organization that balances innovation with execution discipline.

Pay:

From $80,000.00 per year

Benefits:

401(k) 401(k) matching Dental insurance Flexible spending account Health insurance Health savings account Vision insurance Application Question(s): Describe a product decision you made to differentiate in a competitive market. What was the bet, what did you prioritize not building, and what was the outcome? How do you balance delivering new product capabilities with addressing technical debt that slows delivery? Give a concrete example. Where do you think automation or AI creates real value in revenue cycle workflows, and where is it overhyped?

Work Location:

In person