Job Overview Hand and Stone in South Philadelphia is seeking a dynamic and strategic Manager of Membership Retention and Revenue Management to lead our efforts in cultivating long-term member loyalty while maximizing revenue streams. The ideal candidate will have experience as a Manager or Assistant Manager at a Hand and Stone Spa. Our members are the heart of the spa, and keeping them engaged, supported, and committed is one of the most important jobs. This role is responsible for building lasting relationships with our existing membership, making sure members feel valued and served, while also ensuring the revenue that powers our organization comes in accurately and on time. What You'll Do Membership Retention & Engagement

• Own the full membership renewal and retention process
• Drive engagement through consistent check-ins, understanding member needs, and reinforcing the value of their membership Billing
• Manage collection of membership dues, ensuring collections are timely, accurate, and clearly communicated
• Communicate proactively with members about their membership Collections & Revenue
• Follow up proactively on outstanding efts and collect membership dues
• Retain existing revenue through renewal, retention, and engagement efforts Member Service
• Deliver superior, thoughtful service that builds trust and loyalty
• Serve as a trusted point of contact for members on all billing and account questions Membership Administration
• Process changes to member records
• Maintain accurate, up-to-date membership records and billing information Qualifications Must have Hand and Stone experience as a Manager or Assistant Manager Strong management background Proficiency in Zenoti Demonstrated success in customer relationship building and negotiation Excellent analysis skills for interpreting sales data to inform strategic decisions and optimize revenue opportunities.

Ability to collaborate effectively across departments . Exceptional leadership skills with experience managing teams focused on meeting or exceeding ambitious sales targets

Pay:

$25.00

• $30.

00 per hour Expected hours: 40.0 per week

Benefits:

401(k) 401(k) matching Dental insurance Employee discount Health insurance Referral program Retirement plan

Work Location:

In person