About Us Born in 1993, Excelsia Injury Care's mission is to restore quality of life through patient-centric care and support for those injured in motor vehicle or work-related accidents. With over 100 patient care centers across the Mid-Atlantic, Midwest, and Mountain West regions, our vision is to be the leading provider of injury care, setting the standard for excellence in every community we serve and expanding access to high-quality care nationwide. At Excelsia, we deliver the full continuum of outpatient care within one seamless, connected system. Our diverse team of medical specialists offers a wide range of treatment services, covering medical, orthopedics, neurology, rehabilitation, diagnostic, and surgical. We are committed to supporting patients through personalized support, detailed documentation, and outcome-oriented care coordination to make the recovery process easier. With Excelsia, patients are never far from the care they need—with the compassion they deserve. Founded on the values of respect and trustworthiness, we are committed to delivering services that adhere to the highest legal, regulatory, and ethical standards. As responsible corporate citizens, we integrate environmental, social, and governance (ESG) considerations into our business practices, ensuring that we positively impact the healthcare companies we serve, our employees, and the communities we reach. Job Duties Manage the day-to-day activities of the revenue cycle department including: billing, follow-up, coding, and or cash posting to achieve revenue optimization Develop, implement and maintain functional area administrative and operating procedures in conjunction with the Director of RCM Monitor department KPIs. Identify opportunities for improvement and develop an action plan Monitor staff performance and initiate quarterly audits to ensure productivity and KPI metrics are met Monitor payer website for updates and regulatory changes Serve as a point of contact for internal and external contacts Conduct employee reviews and prepare for presentation; administer reviews Utilize system reports and review data in order to improve BSO performance as a whole as well as specific departments Uphold the company's mission to provide exceptional patient care and leads in a way that aligns with the company's ESG goals Responsible for ensuring that direct reports complete any company-required trainings by deadline to maintain compliance Conducts regularly scheduled one-on-one meetings with direct reports to provide support, address challenges, and foster professional growth. Leads recurring team meetings and ensures timely completion of annual performance reviews, delivering constructive feedback to support individual and team development. Lead with integrity by upholding our core values and ensuring that all operations align with legal, regulatory, and ethical standards. Foster a culture of corporate responsibility by incorporating Environmental, Social, and Governance (ESG) principles into business practices, positively impacting the patients we serve, our employees, and the communities we reach. Other duties as assigned Minimum Requirements A minimum of 6 years' experience in 3rd Party billing / AR Collections and or Cash Posting experience required Knowledge of Workers compensation, and liability insurance is preferred

AA/BA/BS

preferred CRCS-P certification required Additional Skills/Competencies Ability to maintain a strong confidentiality profile Ability to form interpersonal relationships (i.e. establish rapport with others) Ability to manage time effectively by setting priorities Physical/Mental Requirements Sitting, standing, walking, reaching above shoulder length, working with body bent over at waist, working in kneeling position, climbing stairs, climbing ladders, working with arms extended at shoulder length, lifting maximum of 20 lbs. Diversity Statement Excelsia Injury Care is an equal opportunity employer. We commit to a policy of nondiscrimination and equal opportunity for all employees and qualified applicants without regard to race, color, religion, creed, gender, pregnancy or related medical conditions, age, national origin or ancestry, physical or mental disability, genetic predisposition, marital, civil union or partnership status, sexual orientation, gender identity, or any other consideration protected by federal, state or local laws.

Behaviors Preferred Detail Oriented:

Capable of carrying out a given task with all details necessary to get the task done well

Leader:

Inspires teammates to follow them

Team Player:

Works well as a member of a group

Enthusiastic:

Shows intense and eager enjoyment and interest

Dedicated:

Devoted to a task or purpose with loyalty or integrity Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.