A Financial Services Manager manages an organization's financial or insurance services. Supervises other financial services professionals. Coordinates with sales and marketing on financial services placement to customers.
Patient Financial Services Manager (SOM OB GYN General Administration) Johns Hopkins University - 4.0 Timonium, MD Job Details Full-time $55,145 - $96,760 a year 18 hours ago Qualifications Management Overseeing health insurance pre-certification Team leadership Coaching Hospital revenue cycle management Mentoring Financial counseling Healthcare financial management Epic Data analytics tools Technical Proficiency Full Job Description Affiliated Office Address Lutherville, MD, United States Requisition
ID 122038
Date Created August 05, 2026 Job Function Finance/Accounting Exempt Status Exempt Shift Type Full Time Schedule M-F 8:30am - 5:00pm Worksite 24-
MD:
JH at
Greenspring Station Work Modality Hybrid:
On-site 60-89% of hours worked (
Ex:
3-4 out of 5 days/week) We are seeking a Patient Financial Services Manager who will oversee the initial patient financial processes before service delivery, ensuring compliance, accuracy, and a positive patient experience. This role typically supervises front-end financial counselors and coordinates financial clearance activities such as pre-registration, payer authorization, insurance verification, benefits validation, and patient financial counseling. Specific Duties & Responsibilities Lead front-end financial clearance functions by directing pre-registration, payer authorization, and financial counseling to ensure timely and accurate patient information collection. Supervise staff by overseeing recruitment, training, competency, coaching, and performance evaluations for the financial clearance team members. Ensure compliance by maintaining adherence to HIPAA, accreditation standards, payer requirements, and internal policies. Operational oversight to manage end-to-end pre-arrival workflows, including eligibility verification, medical necessity, financial assistance, price estimation, and pre-service collections. Revenue cycle optimization in identifying and implementing process improvements to reduce denials, prevent revenue leakage, and improve productivity. Collaborate across departments to work with Patient Access, Clinic leadership, Pre-authorization, Billing, and other stakeholders to standardize processes and resolve revenue cycle issues. Performance monitoring in developing KPIs and benchmarks to track quality, timeliness, and financial outcomes. Enhance patient experience by improving the patient experience and satisfaction by efficiently managing and resolving service-related inquiries. Minimum Qualifications Bachelor's Degree in Accounting, Finance, Business Administration, Healthcare Administration, or related field (or equivalent experience). Five years of related experience in revenue cycle, with progressive leadership experience in pre-registration, authorization, financial counseling, and billing. Technical skill - Proficiency with revenue cycle systems (e.g., Epic Registration and Billing), data analysis, and process optimization tools. Soft skills - Strong leadership, problem-solving, communication, and interpersonal skills; ability to coach and mentor. Additional education may substitute for required experience and additional related experience may substitute for required education beyond a high school diploma/graduation equivalent, to the extent permitted by the JHU equivalency formula.
General Administration Personnel area: School of Medicine Total Rewards The referenced base salary range represents the low and high end of Johns Hopkins University's salary range for this position. Not all candidates will be eligible for the upper end of the salary range. Exact salary will ultimately depend on multiple factors, which may include the successful candidate's geographic location, skills, work experience, market conditions, education/training and other qualifications. Johns Hopkins offers a total rewards package that supports our employees' health, life, career and retirement. More information can be found here: https://hr.jhu.edu/benefits-worklife/. Education and Experience Equivalency Please refer to the job description above to see which forms of equivalency are permitted for this position. If permitted, equivalencies will follow these guidelines:
JHU Equivalency Formula:
30 undergraduate degree credits (semester hours) or 18 graduate degree credits may substitute for one year of experience. Additional related experience may substitute for required education on the same basis. For jobs where equivalency is permitted, up to two years of non-related college course work may be applied towards the total minimum education/experience required for the respective job. Applicants Completing Studies Applicants who do not meet the posted requirements but are completing their final academic semester/quarter will be considered eligible for employment and may be asked to provide additional information confirming their academic completion date. Background Checks The successful candidate(s) for this position will be subject to a pre-employment background check. Johns Hopkins is committed to hiring individuals with a justice-involved background, consistent with applicable policies and current practice. A prior criminal history does not automatically preclude candidates from employment at Johns Hopkins University. In accordance with applicable law, the university will review, on an individual basis, the date of a candidate's conviction, the nature of the conviction and how the conviction relates to an essential job-related qualification or function. Diversity and Inclusion The Johns Hopkins University values diversity, equity and inclusion and advances these through our key strategic framework, the JHU Roadmap on Diversity and Inclusion. Equal Opportunity Employer All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
EEO is the Law https:
//www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf Accommodation Information If you are interested in applying for employment with The Johns Hopkins University and require special assistance or accommodation during any part of the pre-employment process, please contact the Talent Acquisition Office at . For TTY users, call via Maryland Relay or dial 711. For more information about workplace accommodations or accessibility at Johns Hopkins University, please visit: https://accessibility.jhu.edu/. Vaccine Requirements Johns Hopkins University requires all faculty, staff, and students to receive the seasonal flu vaccine. Exceptions to the flu vaccine requirements may be provided to individuals for religious beliefs or medical reasons. Requests for an exception must be submitted to the JHU vaccination registry. The following additional provisions may apply, depending upon campus. Your recruiter will advise accordingly. The pre-employment physical for positions in clinical areas, laboratories, working with research subjects, or involving community contact requires documentation of immune status against Rubella (German measles), Rubeola (Measles), Mumps, Varicella (chickenpox), Hepatitis B and documentation of having received the Tdap (Tetanus, diphtheria, pertussis) vaccination. This may include documentation of having two (2) MMR vaccines; two (2) Varicella vaccines; or antibody status to these diseases from laboratory testing. Blood tests for immunities to these diseases are ordinarily included in the pre-employment physical exam except for those employees who provide results of blood tests or immunization documentation from their own health care providers. Any vaccinations required for these diseases will be given at no cost in our Occupational Health office.
