Summary:

As a Financial Services Leasing Specialist , you will manage the North American leasing program, serving as a primary contact for customers and collaborating with various teams to ensure effective service delivery. This role requires strong customer support skills, attention to detail, and the ability to thrive in a fast-paced environment. You will also be responsible for enhancing operational efficiency and project management within the leasing program.

Responsibilities:

Field and complete requests for contract modifications related to lease extensions, buyout requests, and transfers. Proactively contact customers through outbound phone calls. Problem solve customer escalations by collaborating with internal and external teams. Navigate and manage workload using multiple systems. Exercise independent judgement to problem solve complex customer issues. Collaborate with Tesla teammates to solve customer issues and provide excellent customer service. Provide financial services customer support via phone and email channels related to various account management functions while meeting or exceeding individual KPIs.

Requirements:

2+ years of professional experience. Prior experience in an administrative role or dealership. Intermediate Excel skills (pivot tables, filters, vlookups) are a plus. Strong verbal and written communication skills. Excellent organizational skills. Ability to multi-task and cross train through all roles of the team. Experience with project management. Detail-oriented with a solution-focused mindset. About West Valley Staffing Group (WVSG) Join a company with over five decades of expertise as a leading staffing partner in Silicon Valley and nationwide. As a woman-owned business, WVSG offers the scale and expertise of a national provider while maintaining the high-touch service of a local partner. We have supported large-scale programs with over 900 employees across multiple states, demonstrating our ability to deliver results in high-volume and niche staffing environments. When you work with us, you're partnering with a team committed to finding you the best professional fit.

Job Types:

Full-time, Contract, Temporary Pay:

$24.00 per hour

Benefits:

401(k) Dental insurance Health insurance Vision insurance

Work Location:

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