Financial Services Specialist, Collections

Financial Services Specialist, Collections Tesla Motors, Inc. 20.80 - 36.00 USD paid holidays, flex time, 401(k) United States, California, Hayward Mar 17, 2026
What to Expect As a Financial Services Specialist, you will help manage Tesla's North American captive vehicle leasing, vehicle loan, and energy loan portfolio. Acting as a primary point of contact for customers, you will also collaborate with internal and external Tesla teams to service the portfolio. The right person for this job will be detailed-oriented, extremely organized, and have the ability to work in a dynamic, fast paced environment. A successful candidate will be ready to take on more responsibilities related to operational efficiency and project management. Communication skills are key in this role as you will be working with customers over the phone and via email daily. What You'll Do
Proactively contact customers daily through outbound phone calls to collect payment
Field inbound phone calls and emails to resolve overdue account issues and disputes
Identify root causes and solutions for customer non-payment
Coordinate with internal teams to resolve cash application issues quickly
Ability to navigate and manage workload using multiple systems
Collaborate with Tesla teammates to solve customer issues and provide excellent customer service
Meet or exceed team and individual KPIs What You'll Bring
2+ years of professional work experience
Bilingual in Spanish, Mandarin, or French a plus
Prior experience in an administrative role or dealership
Intermediate excel skills a plus (pivot tables, filters, vlookups)
Strong verbal and written communication skills (confident on the phone), strong attention to detail, solution Compensation and Benefits
Benefits Along with competitive pay, as a full-time Tesla employee, you are eligible for the following benefits at day 1 of hire: Medical plans > plan options with $0 payroll deduction
Family-building, fertility, adoption and surrogacy benefits
Dental (including orthodontic coverage) and vision plans, both have options with a $0 paycheck contribution
Company Paid (Health Savings Accounts) HSA Contribution when enrolled in the High-Deductible medical plan with HSA
Healthcare and Dependent Care Flexible Spending Accounts (FSA)
401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits
Company paid Basic Life, AD&D
Short-term and long-term disability insurance (90 day waiting period)
Employee Assistance Program
Sick and Vacation time (Flex time for salary positions, Accrued hours for Hourly positions), and Paid Holidays
Back-up childcare and parenting support resources
Voluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance
Weight Loss and Tobacco Cessation Programs
Tesla Babies program
Commuter benefits
Employee discounts and perks program
Expected Compensation
$20.80 - $36.00/hour + cash and stock awards + benefits Pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. The total compensation package for this position may also include other elements dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment.