Overview To deliver excellent patient centered service in a medical office setting by scheduling patient appointments, collecting co-payments / pre-payments / other payments, reviewing patient balances, entering charges promptly and accurately, processing referrals, and maintaining a comfortable wait experience for patients based on practice protocols and UF Health Physicians policies and procedures. Greets patients professionally and provides a patient friendly point of entry and / or exit. May be required to float to other practices or flex time, as needed, for staffing.

Qualifications Minimum Education and Experience Requirements:

High school graduate or equivalent. Two years of business/financial/physician practice experience preferred. One year of financial, business, physician office, or customer service required. Must have knowledge of validating patient demographics and insurance information. Associate Degree or equivalent course work may substitute for the one year required experience. Excellent customer relations and phone skills a must. Familiarity of CPT and diagnosis coding preferred. Incumbent should be comfortable collecting payments in a professional manner. Person should display initiative, have the ability to multitask, and be able to take on responsibilities. Ability to problem solve and be a team member is essential.

Motor Vehicle Operator Designation:

None provided

Licensure/Certification/Registration:

None Qualifications:

Minimum Education and Experience Requirements:

High school graduate or equivalent.

Two years of business/financial/physician practice experience preferred.

One year of financial, business, physician office, or customer service required.

Must have knowledge of validating patient demographics and insurance information.

Associate Degree or equivalent course work may substitute for the one year required experience.

Excellent customer relations and phone skills a must.

Familiarity of CPT and diagnosis coding preferred.

Incumbent should be comfortable collecting payments in a professional manner.

Person should display initiative, have the ability to multitask, and be able to take on responsibilities.

Ability to problem solve and be a team member is essential.

Motor Vehicle Operator Designation:

None provided

Licensure/Certification/Registration:

None