Preferred Knowledge:

Knowledge of customer service principles and practices for providing professional, courteous, and effective service in a high-volume customer environment. Knowledge of permitting, occupational tax, licensing, and revenue processes, including the review and processing of applications, payments, and related documentation. Knowledge of the Unified Development Ordinance (UDO) and applicable sections of the Gwinnett County Code of Ordinances, including Chapters 6, 18, and 22. Knowledge of permitting and customer service technologies, including Accela, Qtrac, Five9, Customer Interaction Tracker (CIT), and other business applications used to process transactions and manage customer interactions. Knowledge of cash handling, payment processing, financial recordkeeping, and records management practices, including open records procedures. Knowledge of departmental policies, procedures, and applicable local, state, and federal laws and regulations governing permitting, licensing, and revenue operations.

Preferred Skills:

Strong customer service, interpersonal, and communication skills, including emotional intelligence, active listening, empathy, professionalism, and the ability to effectively communicate with diverse customers, coworkers, and external agencies. Skill in analyzing customer inquiries, exercising sound judgment, applying critical thinking, utilizing creative problem-solving techniques, and identifying process improvements to enhance service delivery and resolve complex customer issues. Skill in reviewing, interpreting, and applying ordinances, policies, procedures, and technical information to accurately process permitting, occupational tax, licensing, and revenue transactions. Skill in using business applications and customer service technologies, including Accela, Qtrac, Five9, Customer Interaction Tracker (CIT), Microsoft Office, and other department systems. Skill in managing multiple priorities, processing financial transactions accurately, maintaining detailed records, and collaborating effectively with team members to meet service standards and organizational goals. Grade The grade for this position is B221 . Salary will be dependent on education and experience. Effective 4/11/2023, this position is eligible for the Employee Referral Program. Minimum Qualifications High School Diploma, or G.E.D., Four years bookkeeping, accounts payable and/or accounts receivable experience; An equivalent combination of education and experience sufficient to successfully perform the essential duties of the job such as those listed above will also be considered. For information related to position-specific essential duties, knowledge and skills, and physical requirements, please click here .

Note:

The class specifications listed on this website are not the official class specifications for Gwinnett County and are subject to change. For more information about this department, please click here . About Gwinnett County Welcome to Gwinnett County Government Gwinnett County Government is an award-winning employer that believes in investing in its employees by providing corporate level benefits, a wellness program, professional development opportunities, career advancement, and more Careers with impact Gwinnett County sets the standard as a dynamic, vibrant community where all people can enjoy economic opportunities, safe neighborhoods, plentiful greenspace, and recreational facilities. We are committed to hiring those who share our dedication to making life better for our residents and business owners. The culture of superior service that our employees have created reflects that standard and helps staff, residents, and stakeholders remain vibrantly connected. Exceptional benefits Working for Gwinnett County comes with exceptional benefits, including health coverage, a robust wellness program (Spouses can participate, too!), onsite employee wellness center, longevity pay, tuition reimbursement, and more. The value of Gwinnett County benefits can be up to 49 percent of an individual's total compensation. World-class community More than a million residents make up Gwinnett's diverse community. The County is located just 45 minutes from Hartsfield-Jackson Atlanta International Airport and 30 minutes from downtown Atlanta. Georgia Highway 316 reduces travel time to the University of Georgia to 25 minutes. Gwinnett County is an award-winning employer! Atlanta's Healthiest Employer by Atlanta Business Chronicle Green Communities Platinum Certification for Gwinnett County from the Atlanta Regional Commission Top 100 Healthiest Workplaces in America by Springbuk and PR NewsWire and more! Vision Gwinnett is the preferred community where everyone thrives! Mission Gwinnett proudly supports our vibrantly connected community by delivering superior services.

Values Integrity :

We believe in being honest, building trust, and having strong moral principles.

Accountability :

We believe in stewardship, transparency, and sustainability.

Equity :

We believe in fairness and respect for all.

Inclusivity :

We believe in engaging, embracing, and unifying our communities.

Innovation :

We believe in continual adaptation of technology, process, and experience. Hiring Process Gwinnett County is an Equal Opportunity Employer. For more information regarding our hiring process, please click the links below: Hiring Process FAQs Gwinnett County is committed to creating a diverse workforce. 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