Richmond Branch Michigan State University Federal Credit Union parental leave, paid holidays, tuition reimbursement, 401(k) United States, Illinois, Richmond Jun 17, 2026\nDescription The Financial Services Specialist is responsible for delivering exceptional member service while driving sales and deepening relationships.

This role combines accurate and efficient transaction processing and account opening; providing personalized financial guidance in all branch interactions while also leveraging member outreach to identify and communicate opportunities and successfully sell Credit Union products and services to achieve goals. It requires strong communication, relationship-building, and time management skills, along with a commitment to risk mitigation, fraud prevention, and adherence to operational procedures. As expertise grows, the role expands to supporting business services and serving advanced member interactions employing consistent and thorough financial analysis, leading training and serviceimprovement initiatives, and supporting peers in the absence of leadership.

Work Arrangement:

This position is scheduled for an onsite presence at the Richmond Branch (IL).

Schedule:

This position requires working a standard 40 hour week during Branch hours of operations Monday

Thursday 8:45am
5:45pm\nFriday 8:00am
6:15pm\nRotating Saturdays 8:45am
1:15pm Employees work every other Saturday and receive a consistent day off during the week to offset their hours\nScheduled hours could change based on business need and future department growth.

An offer of employment with MSU Federal Credit Union and affiliates is contingent upon the agreed work arrangement (onsite/hybrid/remote) and work location. MSU Federal Credit Union may or may not be able to accommodate temporary or permanent changes to work arrangements or allow employment outside the city and/or state of residency in which the new hire resides at the time of offered employment.

Compensation & Benefits:

Starting at $18/hour dependent on experience\n100% Company-Paid Health, Dental, Vision, Life, and Long-Term Disability Premiums\nUp to 26 days of PTO within your first year, as well as Volunteer Time Off & 11 Paid Holidays\n401(k) with a company match\nTuition Reimbursement\nUp to 12 Weeks of Paid Parental Leave\nLearn more about our benefits here

Essential Duties and Responsibilities Financial Services Specialist I:

Actively listen to uncover each member's stated and unstated financial needs, conduct a comprehensive analysis of their financial profile, and recommend tailored solutions that support their long-term financial well-being, while successfully cross-selling complimentary products and services that meet their needs.\nIdentify and sell products and services, provide personalized financial education to enhance member experience, and achieve individual and departmental goals.\nEnsure accurate processing of member transactions in alignment with department and Credit Union processes and procedures, maintaining operational integrity and a high standard of service. Maximize accurate service delivery by effectively transitioning between tasks in a fastpaced environment.\nReview member transactions, applications, and account activity for red flags such as unusual deposit or withdrawal activity, account access anomalies, and high-risk application indicators; ask clarifying questions to verify identity and intent; and promptly escalate concerns to the Fraud Department to ensure timely investigation and resolution, protecting both members and the Credit Union.\nProcess business account transactions using tools to mitigate risk while ensuring a thorough review of each member's unique financial position to successfully make product and service recommendations or referrals to business partners.\nOperate within two separate cash drawers on two separate systems while ensuring accuracy and efficient member service, demonstrating proficiency in Credit Union tools and supporting others as needed.\nPromote and guide members in using Credit Union technology, enhancing their experience and empowering them to manage their finances with ease and confidence.\nEngage in branch, organizational, and self-paced training to strengthen competencies within the role while building skills and abilities required for future growth and readiness.\nUtilize thorough review of each member's unique financial position during transaction processing, onboarding and outbound calling to further develop relationships with members, prospects, and new account applicants, offering products and services with measurable success, identifying and closing deposit opportunities and referring loan and digital products.\nEngage with members and prospective members through community events to build relationships and grow the branch.\nSupport crossdepartmental operational needs by performing designated tasks to enhance efficiency, maintain productivity, and contribute to service and growth across the Credit Union.

Financial Services Specialist II:

Review, process, and decision new account applications using risk mitigation tools, while applying a consultative sales approach to assess each member's unique financial position. Leverage these insights to recommend and capture additional deposit, digital, and loan products that best meet the member's individual needs and support their financial goals.\nAssist members through the specialty account intake interview process, answering questions, gathering required documents and creating a seamless and welcoming connection to the Deposit Operations team.\nReview, process, and decision new business account applications for commercial members, using tools to mitigate risk while ensuring a thorough review of each member's unique financial position to recommend and open products and services that meet the members' needs or make referrals to business partners.\nIndependently demonstrate fraud prevention responsibilities and engage and communicate with members and peers with confidence, communicate concerns clearly, support peers by sharing insights and promote fraud awareness to strengthen collective vigilance across the team.\nProcess safe deposit box applications and maintenance requests with accuracy, as applicable at select branch locations.\nAnalyze member behavior to identify emerging trends and patterns, proactively bringing insights forward for discussion to inform strategic decisions and enhance member experience.\nIdentify and recommend opportunities to enhance efficiency by initiating conversations around process and procedure improvements, fostering a culture of innovation and operational excellence.

Senior Financial Services Specialist:

Proactively identify gaps in team knowledge or performance related to processes, procedures, sales, or service; collaborate with leadership to design and deliver targeted training and support that builds confidence, improves execution, and drives consistent, high-quality member experiences.\nIndependently demonstrate complex fraud prevention responsibilities using sound judgement and attention to detail, recognize emerging fraud patterns within the branch or market and collaborate with leadership to enhance the team's awareness and response.\nLeverage data-driven insights to identify and analyze trends in member behavior, proactively initiating strategic discussions that influence decision-making, enhance member engagement, and drive continuous improvement across branch operations.\nLead and optimize member service initiatives by developing training for team members and drive continuous improvement to elevate the overall member experience.\nCoach and mentor branch team members on developing effective sales skills and engaging in meaningful conversations about products and services to better meet member needs. Knowledge, Skills and Abilities High school diploma, GED or equivalent.\nAvailability to work during branch hours (Full time up to 40 hours per week and Part time up to 29 hours per week), including Saturdays, and to support other locations to meet needs across the branch network. Competencies Core Competencies that must be demonstrated by all Credit Union employees include Communicate, Navigate Change & Evolve, Solve Problems & Make Decisions, Plan, Prioritize, and Achieve, and Collaborate.\nFunctional Competencies Member Sales

Effectively leverages opportunities and generates leads to cross-sell products and services with integrity, supporting member needs while achieving individual, department, and organizational goals.\nSuperior Service
Prioritizes and acts on the needs of members and employees. Sets the tone and establishes rapport. Acknowledges and clarifies while committing and providing guidance. Summarizes and closes the interaction positively.\nProduct Knowledge
Demonstrates knowledge of products, services, and relevant details offered or supported within the position.\nAdherence to Procedures
Includes knowledge of relevant external and internal policy and compliance procedures.\nInitiative
Takes proactive and prompt action to accomplish work goals. Takes action to achieve results beyond requirements.\nConflict Resolution
Works effectively through an antagonistic situation to minimize relationship damage and promote shared goals. Uses appropriate interpersonal methods to reduce tension or conflict and facilitate agreement.\nSystems Knowledge
Demonstrates knowledge of specific Credit Union programs and applications and successfully navigates these systems.\nCritical Thinking
Takes outside knowledge into account while evaluating information.\nMentorship
Helps others build awareness, confidence, and resources necessary to fulfill their potential, regardless of reporting relationship.\nSelf Awareness
Self-reflects on behavior and how emotions affect others. Situationally modifies behavior to improve outcomes and build relationships. Knows, leverages, and displays strengths and vulnerabilities.\nCreativity and Innovation
Thinks beyond the confines of traditional models to recognize opportunities and identify new and better processes.

Encourages experimentation and accepts failure as a driver of innovation. Physical Demands and Work Environment May be required to remain stationary for extended periods while also engaging in frequent movement within an office environment.\nExposure to potentially hazardous conditions, i.e. robbery. Receives detailed instructions and procedures to be followed to minimize exposure.\nFrequently moves equipment or materials weighing up to 25 pounds within the building. Occasionally moves equipment or materials exceeding 25 pounds within the building.\nThis position requires onsite presence at the employee's assigned location for all scheduled shifts. Disclaimer Please note this job description is not intended to be construed as an exhaustive list of all functions, responsibilities, skills, and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. This document does not represent a contract of employment, and MSU Federal Credit Union reserves the right to change this position description and/or assign tasks for the employee to perform, as MSUFCU may deem appropriate.\nMSUFCU is an affirmative-action, equal-opportunity employer.\nTo perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. Reasonable accommodation(s) may be made to enable qualified individuals with disabilities to perform essential job functions. 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Financial Services Specialist/Teller - Richmond Branch