Recovery Specialist

Recovery Specialist (Loss Prevention)

Salary Range:

$45,000–$52,000

Location:

On-site About the Role We are seeking a highly motivated Recovery Specialist to join a top-performing, long-tenured recovery team within a respected, member-focused credit union. This Recovery Specialist role is ideal for someone who combines persistence with empathy and thrives in a supportive, high-accountability environment. As a Recovery Specialist , you will play a critical role in protecting member relationships while minimizing financial loss across multiple product lines. Why Join Us as a Recovery Specialist Join a highly tenured, top-rated recovery team with best-in-class Net Promoter Scores (NPS) Structured onboarding, peer mentorship, and long-term career growth opportunities for every Recovery Specialist Exposure to a full range of financial products, including auto loans, credit cards, share deposits, and consumer loans Work directly with a leader who has more than 20 years of tenure and a proven, people-first leadership style Be part of a collaborative, stable team where most Recovery Specialists have a multi-year history Key Responsibilities of the Recovery Specialist As a Recovery Specialist , you will be responsible for managing delinquent accounts while maintaining a strong, respectful member experience.

Core responsibilities include:

Conducting professional outbound calls to members with delinquent accounts across all assigned product lines Negotiating and securing payment arrangements to resolve past-due balances, prevent charge-offs, and reduce losses Applying empathy-driven, solution-centered problem-solving techniques in every interaction Evaluating member financial situations and recommending appropriate solutions, including debt management or financial counseling resources Accurately documenting account activity and maintaining compliance with all internal policies and regulatory requirements Collaborating with fellow Recovery Specialists and leadership to ensure consistent coverage, knowledge sharing, and process improvement Required Skills and Experience Minimum of 1 year of experience in collections, recovery, or outbound call-based financial services Demonstrated success as a Recovery Specialist or in a similar role requiring persistence, negotiation, and empathy Strong verbal communication skills with the ability to de-escalate challenging conversations Proven ability to manage a high-volume workload while delivering consistent outcomes Professional judgment, emotional intelligence, and a member-first mindset #

INAPR2026

EB-1067259681