• Interviews applicants and determines and calculates initial and ongoing eligibility for Cash, Food, Childcare, and Medicaid programs, including Long-Term Care and Waiver services.
• Determines eligibility for Prevention, Retention, and Contingency (PRC) Services.
• Informs applicants of rights and responsibilities, Healthchek and Pregnancy Related Services.
• Processes changes in monthly benefits & maintains ongoing communications with clients to determine their continued ongoing eligibility.
• Meets procedural deadlines.
• Utilizes computer programs for the tracking and maintenance of cases.
• Processes cases, changes, case notes, and other paperwork as required.
• Completes daily alerts and IEVS alerts.
• Calculates overpayments on Cash, Food, and Medicaid programs.
• Performs miscellaneous clerical tasks, such as typing, scanning, copying, etc.
• Provides customer service through the customer service phone line by answering program and benefit questions.
• Completes all paperwork related to the phone call and documents all customer phone contact.
• Attends related training, conferences, and meetings as assigned.
• Stays current on program regulations, policies, and procedures.
• Serves on internal/external committees as assigned and may facilitate meetings as needed.
• Prepares cases for state hearings and attends hearings as required.
• Testifies in court if necessary.
• All other duties as assigned.

Job Type:

Full-time Benefits:

Dental insurance Health insurance Life insurance Retirement plan Vision insurance

Work Location:

In person