KAMIND IT - 3.1

Lake Oswego, OR Job Details Full-time $55,000 - $65,000 a year 11 hours ago Benefits Health insurance Dental insurance 401(k) Paid time off Vision insurance Employee discount Professional development assistance Life insurance Referral program Qualifications Vendor relationship building Customer communication Confidential information handling Azure Operations management Accounts receivable management Sales analytics & reporting tools Spreadsheets English Public Cloud Team development Continuous improvement Computer networking Accounting and finance experience Productivity software Business operations AI-driven automation Cybersecurity Cross-functional collaboration Critical thinking Technical Proficiency Security policy compliance management

Full Job Description Business Operations Specialist Location:

Lake Oswego, Oregon (In-Person)

Department:

Operations /

Finance Reports To:

CFO Position Summary

KAMIND IT

is seeking a highly organized and detail-oriented Business Operations Specialist to support our sales, finance, and customer operations teams. This role is responsible for maintaining accurate product and pricing information, processing customer quotes and orders, managing invoicing and billing activities, administering Docusign agreements, publishing executive-level reports, and serving as the primary point of contact for customer billing inquiries. The ideal candidate combines strong customer service skills with financial and operational expertise, has experience working with Microsoft licensing and business systems, and enjoys collaborating across departments to ensure an outstanding customer experience. As a key member of our team, you will help maintain accurate sales and financial data, support business growth, and provide critical reporting to customers and company leadership. Key Responsibilities Product, Pricing & Vendor Management Maintain the company product catalog with current descriptions, pricing, licensing information, and renewal terms. Manage pricing updates from Microsoft, distributors, and other technology vendors on a monthly cadence Update sales team on sales incentives from Microsoft and distribution Create and process customer quotes for managed services, Microsoft licensing, cybersecurity services, and hardware. Order products and services from vendors and distributors. Coordinate product procurement and ensure accurate fulfillment. Maintain margin and pricing accuracy across all quoting and billing systems. Sales Administration Support the sales team with quotes, proposals, contract documentation, and order processing. Maintain customer and prospect contact information within CRM and business systems. Ensure customer agreements and documentation are accurate and complete. Track contract renewals and licensing changes. Assist with sales reporting and sales process improvements. Manage product orders from House (client) accounts as needed Customer Billing & Financial Administration Generate and manage customer invoices. Ensure accurate billing of recurring services, subscriptions, and projects. Serve as the primary point of contact for all customer billing questions and issues. Work directly with customers to resolve invoice discrepancies and payment concerns. Coordinate with leadership and accounting personnel regarding accounts receivable matters. Verify agreement, invoicing, and payment information between business systems. Generate Statements for clients as needed Docusign Administration Manage the company's Docusign account, templates, workflows, and user administration. Send, track, and archive customer agreements. Maintain document compliance and execution records. Ensure agreements are completed and stored according to company procedures. This aligns with the documented sales administrator responsibility for managing Docusign processes and customer agreements Reporting & Analytics Provide (SERs) Security Executive Reports (which are produced by the Security team) to our managed security customers. Notify clients about upcoming webinars, quarterly technical business reviews, and strategic business reviews. Generate monthly and quarterly business reports for leadership. Maintain and distribute sales KPI dashboards and performance metrics in Strety. Track revenue, gross margin, recurring revenue, renewals, customer growth, and other key business indicators. Assist leadership with budgeting, forecasting, and financial analysis. Support sales commission reporting and performance tracking. Customer Service & Team Collaboration Deliver exceptional customer service through professional and timely communications. Build positive relationships with customers, vendors, and internal teams. Collaborate closely with Sales, Service Delivery, Security, and Finance personnel. Assist in the continuous improvement of operational processes and workflows. Support company initiatives involving automation and AI-enabled business processes. Required Qualifications Education & Experience 5+ years of experience in sales administration, financial administration, accounting support, customer billing, or related operational roles. Experience working in a technology, managed services, cybersecurity, or professional services environment preferred. Strong proficiency with Microsoft 365 applications, especially Excel. Technical & Business Knowledge Working knowledge of Microsoft licensing programs and cloud subscriptions. Experience working with ConnectWise PSA tool General understanding of U.S. accounting principles and financial processes. General knowledge of invoicing, accounts receivable, customer billing, and financial reporting. Familiarity with AI tools for financial analysis, reporting, and business productivity. Experience with CRM (KEAP), ERP, Quick books, or accounting systems preferred. Experience with electronic signature platforms (such as Docusign) highly desirable. Required Skills Outstanding customer service and communication skills. Strong attention to detail and commitment to accuracy. Excellent organizational and time-management abilities. Ability to manage multiple priorities and deadlines. Strong analytical and problem-solving skills. Ability to work effectively in a collaborative team environment. Additional Requirements U.S. Citizenship required to support Federal Government customers. Ability to work on-site in our Lake Oswego, Oregon office. Ability to maintain confidentiality regarding customer and company financial information. Core Competencies Customer Focus Financial Acumen Accountability Attention to Detail Teamwork & Collaboration Process Improvement Communication Skills Problem Solving Data Accuracy Continuous Learning Success Measures (KPIs) Product catalog accuracy Quote turnaround time Invoice accuracy Customer billing issue resolution time SER delivery timeliness Sales KPI reporting accuracy Contract and renewal tracking accuracy Customer satisfaction with billing and administrative support Data quality within CRM and financial systems Why Work at

KAMIND IT?

At KAMIND IT, you'll join a team that believes great companies are built on trust, clarity, accountability, and genuine care for both employees and customers. We are a growing technology and cybersecurity company that helps organizations leverage Microsoft technologies, strengthen their security posture, and solve real business challenges. Our team members are empowered to take ownership of their work, contribute ideas, and make a meaningful impact on the success of our clients and our company. We foster a collaborative, family-friendly culture where teamwork, continuous learning, and professional development are valued and encouraged. Employees have the opportunity to work alongside talented professionals who are passionate about technology, customer service, and doing the right thing. We celebrate team achievements, support career growth, recognize individual contributions, and believe that work should be both rewarding and enjoyable. If you are looking for a place where your work matters, your voice is heard, and you can grow both professionally and personally while making a difference for our clients, KAMIND IT is a great place to build your career. We believe in recognizing and investing in our people. Annual background checks are performed due to the security requirements of our work Due to Federal ITAR requirements, KAMIND IT is required to restrict our hiring to persons who are US Citizens, lawful permanent residents, or green card holders.

KAMIND IT

provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. You will NEED to bring your Driver's License and Birth Certificate or Passport along with the completed Employment Application with you if called for an interview . How to Apply Submit your resume and a brief cover letter highlighting your previous experience as it applies to this position, achievements, and certifications. Recruiters This is not a solicitation or a request for service. Do not contact KAMIND or supply candidates.

Job Type:

Full-time Work Remotely No On Site -

Lake Oswego Job Type:

Full-time Pay:

$55,000.00 - $65,000.00 per year

Benefits:

401(k) Dental insurance Employee discount Health insurance Life insurance Paid time off Professional development assistance Referral program Vision insurance

Experience:

senior technical management: 2 years (Required)

Azure:

2 years (Required) Computer networking: 2 years (Required) Office 365: 2 years (Required)

NIST 800-171

Standards:

1 year (Preferred)

Language:

English (Required)

License/Certification:

CISSP certification (Preferred)

Work Location:

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