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Student Financials and Visa Specialist (Hybrid)
Career Insights for Financial Operations Specialist
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Based on Texas data
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What they do
A Financial Operations Specialist specializes in foreseeing or carrying out financial transactions or other routine operations that are influenced by compliance needs. Requires some knowledge of accounting, billing, customer service and contracts. Helps businesses and their customers resolve financial billing and reconciliation issues.
$54,321 / year median in Texas
-3% projected decline
Job Description
Apply Student Financials and Visa Specialist (Hybrid) Hybrid Remote
• Austin, Texas, TX
• Student Financial Services Apply Job Type Full-time Description The Student Financials and Visa Specialist, (SFVS) is responsible for Visa packet preparation and corresponding outreach to students. This position will assist with keeping the website up to date and will also assist with general tickets coming to the areas under Student Financial Services. The person in this position also will provide key assistance with billing, collections, scholarships, financial aid, and transcripts as needed and work in the API physical of?ce 2 days a week.
Requirements Key Responsibilities:
Support students applying for Visas by timely preparing documents needed for the Visa process Perform phone, email and text outreach to students regarding Visa process and application. Provide customer support for phone calls, emails and tickets coming into the Student Financial Services queues. Assist with adding new charges and/or deduction to ensure ?nancial aid information is updated and posted to student accounts Communicate with students regarding the financial aid deferral process Maintain and update student accounts, including name and address changes, mergers, or mailing attentions Review Consulate and other relevant websites to ensure that the API website has up to date information. Maintain the highest standards of customer service when interacting with students, parents, and/or Universities Assist with correspondence for past-due accounts and collections, identify delinquent accounts by reviewing reports, and communicate with students to request and arrange payments Create and present presentations on Visa procedures Guide students through Visa application process and review application materials for students via, phone calls, emails, tickets and webinars Research student account discrepancies as needed Collaborate with internal Programs/Unit Managers and Unit colleagues on financial services and visa issues and/or questions Guide students and/or parents through the ?nancial aid transfer process and send enrollment veri?cations and consortium agreements to schools, upon request Assist in preparing batch visa materials Assist with and perform other duties and projects as assigned Apply View All Jobs