Service Consultant

Location(s)

Posting Location:

Cary, North Carolina City/Cities Cary Region/States North Carolina Country United States Working Schedule Full-Time Work Arrangement Hybrid Travel Required 10% Relocation Assistance Available No Posted Date 23-Mar-2026 Job

ID 16272

Description and Requirements Role Value Proposition:

The Service Financials team within the Technology Business Management Office (TBMO) drives transparency, accountability, and strategic insight into global IT spending. Through a structured chargeback model aligned to our Service Catalog, and grounded in industry‑standard taxonomy and benchmarking, the team enables business leaders to make informed decisions that optimize the value of IT investments. The Service Consultant plays a critical role in managing and analyzing the chargeback model for the Asia, EMEA, and Latin America regions. The role strengthens Transfer Pricing engagement with internal customers, enhancing transparency, governance, and execution related to regional and Transfer Pricing quarterly cycles, as well as the annual planning process. The role emphasizes an automation, and AI‑first mindset, with a focus on improving efficiency, data quality, and scalability across service financial and TBM processes.

Key Responsibilities:

Lead monthly and quarterly financial review meetings and deliver executive‑ready insights on service consumption, trends, and forecasts. Prepare and manage monthly financial reporting packages to support accurate forecasting, planning, and decision‑making. Drive annual planning and support multi‑year financial models aligned to service mix, budgets, and business objectives. Analyze financial and operational data to inform service investment decisions, cost drivers, and optimization opportunities. Identify opportunities to simplify, standardize, and automate financial and TBM processes to improve efficiency, data quality, and scalability. Leverage automation, analytics, or AI‑enabled capabilities, where appropriate and governed, to enhance service financial reporting and insights. Enforce controls and ensure accuracy and integrity of IT chargeback and Transfer Pricing models. Communicate chargeback and Transfer Pricing methodologies clearly to stakeholders across regions and functions. Partner with Corporate Tax and Corporate Finance to support global funding strategies, planning cycles, and new business engagements. Support Transfer Pricing audits, regulatory disclosures, and financial reporting requirements. Deliver regional and U.S. technology expense forecasting, budgeting, reconciliation, and leadership reporting. Support process standardization, service cost modeling, and value measurement frameworks across the organization.

Essential Business Experience and Technical Skills:

Required Skills:

BA/BS in Finance, Accounting, or related field. 7+ years of experience in financial reporting within a large public or private sector environment. Strong background in accounting principles and financial reporting. Experience in Technology Business Management (TBM), including application of TBM taxonomy across technology domains (applications, infrastructure, and operational support). Proven ability to lead financial review discussions and translate complex financial data into clear, executive‑ready insights. Demonstrated automation‑ and AI‑oriented mindset, focused on reducing manual effort, improving data quality, and increasing scalability of financial and TBM processes. Strong analytical, problem‑solving, and project management skills with consistent delivery against deadlines. Advanced Microsoft Excel and PowerPoint skills. Experience working across global regions and time zones.

Preferred Skills:

Financial modeling and multi‑year forecasting experience. Experience with the Apptio platform or similar TBM / cost transparency tools. Experience identifying manual or repetitive processes and driving automation or AI‑assisted improvements in financial reporting, forecasting, or service cost management. Exposure to AI‑enabled analytics, automation platforms, or low‑code tools applied in a finance or TBM context. Experience supporting Transfer Pricing audits, regulatory disclosures, or tax‑related financial reporting.

Location Expectation:

This is a hybrid role requiring a minimum of 3 days per week in office. The expected salary range for this position is $90,000

• $120,000.

This role may also be eligible for annual short-term incentive compensation. All incentives and benefits are subject to the applicable plan terms. Benefits We Offer Our U.S. benefits address holistic well-being with programs for physical and mental health, financial wellness, and support for families. We offer a comprehensive health plan that includes medical/prescription drug and vision, dental insurance, and no-cost short

• and long-term disability.

We also provide company-paid life insurance and legal services, a retirement pension funded entirely by MetLife and 401(k) with employer matching, group discounts on voluntary insurance products including auto and home, pet, critical illness, hospital indemnity, and accident insurance, as well as Employee Assistance Program (EAP) and digital mental health programs, parental leave, volunteer time off, tuition assistance and much more! About MetLife Recognized on Fortune magazine's list of the "World's Most Admired Companies", Fortune World's 25 Best Workplaces™, as well as the Fortune 100 Best Companies to Work For®, MetLife, through its subsidiaries and affiliates, is one of the world's leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East. Our purpose is simple

• to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by our core values
• Win Together, Do the Right Thing, Deliver Impact Over Activity, and Think Ahead
• we're inspired to transform the next century in financial services.

At MetLife, it's #AllTogetherPossible . Join us! MetLife is an Equal Opportunity Employer. All employment decisions are made without regards to race, color, national origin, religion, creed, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, marital or domestic/civil partnership status, genetic information, citizenship status (although applicants and employees must be legally authorized to work in the United States), uniformed service member or veteran status, or any other characteristic protected by applicable federal, state, or local law ("protected characteristics"). If you need an accommodation due to a disability, please email us at accommodations@metlife.com. This information will be held in confidence and used only to determine an appropriate accommodation for the application process. MetLife maintains a drug-free workplace. $90,000

• $120,000

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