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Robert Half
Loss Mitigation Specialist
Entry-Level JobVerifiedNo experience needed
Review key factors to help you decide if the role fits your goals.
Entry-Level Job
Verified
No experience needed
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Job Description
Consumer Collections Representative (Loss Mitigation)
Why Join Us?ā Paid training providedā Full-time, stable scheduleā Career growth opportunities within financial servicesā Supportive team environment with ongoing coaching and developmentā Temp-to-hire opportunity with long-term potentialā Modern, professional call center environment About the RoleAs a Loss Mitigation Collections Representative, you will assist mortgage customers who are experiencing financial hardship and are behind on their mortgage payments.
You'll handle both inbound and outbound calls, gather financial information, and help customers understand potential repayment or mortgage assistance options. Success in this role requires strong communication skills, professionalism, empathy, and attention to detail.
What You'll DoHandle high-volume inbound and outbound calls regarding delinquent mortgage accountsSpeak professionally and empathetically with customers about past-due mortgage paymentsCollect and document customer financial information accuratelyEducate customers on available repayment plans and potential financial assistance optionsMaintain detailed records of customer interactions and account activityFollow all company compliance, quality, and customer service standardsParticipate in ongoing training, coaching, and performance development programsScheduleFull-Time | 40 Hours per
- Mortgage Servicesš
Location:
Tempe, AZ (100% On-Site)š²Pay:
$22.00/houršEmployment Type:
Full-Time | Temp-to-Hireš¢Industry:
Mortgage & Financial ServicesBuild Your Career in Financial ServicesRobert Half is hiring a Consumer Collections Representative (Loss Mitigation) for a growing national mortgage company in Tempe, AZ.This is an excellent opportunity for candidates with customer service or call center experience who are looking to grow their career in the financial services industry. You'll receive paid training, work a consistent full-time schedule, and gain access to long-term career advancement opportunities. Upon permanent hire, employees may become eligible for a comprehensive benefits package.Why Join Us?ā Paid training providedā Full-time, stable scheduleā Career growth opportunities within financial servicesā Supportive team environment with ongoing coaching and developmentā Temp-to-hire opportunity with long-term potentialā Modern, professional call center environment About the RoleAs a Loss Mitigation Collections Representative, you will assist mortgage customers who are experiencing financial hardship and are behind on their mortgage payments.
You'll handle both inbound and outbound calls, gather financial information, and help customers understand potential repayment or mortgage assistance options. Success in this role requires strong communication skills, professionalism, empathy, and attention to detail.
What You'll DoHandle high-volume inbound and outbound calls regarding delinquent mortgage accountsSpeak professionally and empathetically with customers about past-due mortgage paymentsCollect and document customer financial information accuratelyEducate customers on available repayment plans and potential financial assistance optionsMaintain detailed records of customer interactions and account activityFollow all company compliance, quality, and customer service standardsParticipate in ongoing training, coaching, and performance development programsScheduleFull-Time | 40 Hours per
WeekMonday-FridaySpring/Summer Hours:
9:00 AM- 6:00
PMFall/Winter Hours:
10:00 AM- 7:00 PMMonthly Saturday Rotation (Required)One half-day Saturday per monthTypical hours: 7:00 AM
- 11:00 AM or 8:00 AM
- 12:00 PM
Benefits
- Professional Development
- Dental Insurance