Inbound Debt Relief Specialist American Consumer Solutions - 2.0 Santa Ana, CA Job Details Full-time $80,000 - $200,000 a year 10 hours ago Qualifications Financial sales Client services experience within financial services industry Customer support experience within finance industry Empathy Conducting sales calls Full Job Description Inbound Debt Relief Specialist — Growing Lead Program American Consumer Solutions American Consumer Solutions is looking for a motivated, personable Inbound Debt Relief Specialist to join a growing consumer financial services program. We have built an expanding online presence that is currently generating a steady flow of high-intent inbound consumers actively searching for help with credit card debt, personal loans, collections, credit issues, and other financial challenges. We are looking for the right person to help us work these opportunities as this program continues to grow. You do not need to be an expert in debt consolidation or debt relief. Some previous experience in sales, customer service, financial services, call centers, or working with consumers over the phone is preferred. More importantly, we are looking for someone who is comfortable talking with people, willing to learn, dependable, coachable, and interested in getting involved at the ground level of a growing program. What You'll Be Doing Your primary responsibility will be responding to inbound calls and leads from consumers who have actively reached out looking for financial help.

You will:

Answer and respond quickly to new inbound leads Speak with consumers about their current financial situation and what they are trying to accomplish Ask questions to understand their debts, payments, and financial challenges Explain available programs and potential solutions clearly and professionally Follow up with interested consumers by phone, text, and email Maintain accurate notes and lead statuses in our CRM Work with management to continually improve your conversations and conversion rate Develop your knowledge of debt consolidation and debt relief programs through ongoing training This is not traditional cold calling. The majority of the people you will speak with have taken an action indicating they are actively looking for information or assistance. What We're Looking For We are intentionally not requiring years of debt relief experience. A strong candidate may have experience in: Inside sales Call center sales Customer service Debt relief or debt consolidation Consumer finance Mortgage or lending Insurance Credit repair Collections Automotive or other phone-based sales More important than your specific background is your ability to communicate, listen, build trust, learn quickly, and confidently guide a conversation.

You should be:

Comfortable speaking with consumers over the phone Professional and empathetic Naturally curious and a good listener Comfortable asking questions about a consumer's financial situation Motivated by performance and results Organized with follow-up Coachable and willing to learn Comfortable using CRM and phone technology Interested in helping build something rather than simply filling an existing seat What We Provide We don't expect you to figure this out on your own.

American Consumer Solutions will provide:

Inbound, high-intent leads Training on our programs and processes Sales scripting and call guidance Ongoing coaching and support CRM and communication technology Follow-up systems and tools Management support An opportunity to grow as the lead program expands Our lead volume is already producing multiple new opportunities each day and is expected to continue increasing as we expand our online presence and geographic coverage. For the right person, this creates an opportunity to get involved early, learn the business, develop with the program, and take on greater responsibility as it grows. The Person We're Hoping to Find We're looking for someone who sees an opportunity like this and thinks: "Give me the leads, teach me the system, and I'll learn how to turn those conversations into customers." You don't have to know everything on day one. You do need to be hungry, reliable, comfortable talking to people, willing to be coached, and interested in becoming very good at what you do. If you have some sales or customer-facing experience and want an opportunity where your growth can parallel the growth of the program, we'd like to talk with you. Apply with your resume and a brief explanation of your phone sales, customer service, or financial services experience.

Pay:

$80,000.00 - $200,000.00 per year

Work Location:

In person