GENERAL OBJECTIVES

The Financial Assistance Representative willingly and effectively assists patients with all questions or issues related to the revenue cycle using exceptional interpersonal and decision-making skills. Calls unrelated to the revenue cycle will be properly handled to ensure patients' questions are resolved to their satisfaction. Uses Microsoft Word and Excel along with Meditech to manage accounts. Communicates in a compassionate and professional manner from a strong revenue cycle knowledge base.

QUALIFICATIONS

Education:

High school diploma or the equivalent. A Certified Patient Accounts Technician certificate is preferred.

Experience:

Admissions or billing background in a hospital or other healthcare setting is preferred

Skills:

Typing 50 wpm is required Bilingual (English/Spanish) is preferred Exceptional customer service skills required Proficiency in Microsoft Office applications is required Computer and clerical skills required Must have strong interpersonal, communication, and listening skills Must have a demonstrated ability to address difficult situations and resolve conflict with ease, poise, and tact Must have the ability to work independently and as part of a team. SALARY Entry salary dependent upon education, skill set, and experience.

Position wage range:

$20.00 - $28.87/hour + 14% PRN Differential.

BENEFITS

Retirement plans 401(a) and 403(b) plans Employee Assistance Program Annual Bonus to eligible PRN employees based upon organizational and individual performance. Employee discount on Valley View Medical Services Use of Sunlight and Aspen SkiCo day passes

APPLICATION SUBMISSION END DATE

This position will be open for a minimum of three days and until a top applicant is identified. About Us Located between Aspen and Vail, along the Colorado River, Glenwood Springs is a mecca for outdoor adventures in our beautiful mountains. When you are looking to relax, we also have the largest hot springs pool in the world. As a community with a population of about 10,000, Glenwood Springs is an ideal size. Valley View Hospital offers exceptional benefits, including a robust health and dental plan; vision and life insurance; defined contribution pension plan; 403(b); and generous accrual of vacation/sick days. Relocation and other financial assistance may apply, along with many more employee perks. At Valley View, our mission is to provide convenient, connected care to the communities of Western Colorado with scope, technology, and expertise that are rarely found in regional hospitals. 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