Member Service Representative

Member Service Representative Finex Credit Union - 3.0 East Hartford, CT Job Details 3 days ago Benefits Paid holidays Paid time off Qualifications Opening bank accounts Providing guidance on banking products Financial transaction processing Phone communication Processing cash transactions Assisting with digital banking services Entry level Customer complaint resolution Client interaction via phone calls

Full Job Description Job Responsibilities:

Act as Call Center Representative. Answer questions about products and services and resolve issues or refer to other staff as needed. Turnaround times and Member Satisfaction are key success indicators. Participate in the reduction of member calls and complaints when possible. Act as Concierge by assisting members with opening and closing accounts. Answer questions about products and services. Provide excellent service to all members, staff & associates, functioning as a team member. Act as Video Teller. Process teller transactions and answer questions about products and services. Provide professional, accurate and timely service to members in each of these areas: over the phone, in person, over video as well as responding to text messaging.

Job Requirements:

Banking experience or comparable education. Candidates must be a fast learner, demonstrate initiative, work independently, have the ability to communicate well over numerous channels and function well in a team-oriented environment. Hours are scheduled on a rotating basis; therefore, must be available Mon-Fri (8:45-4:30), Thursdays until 6pm and Saturday from 8:45-1pm.

Benefits:

Competitive hourly salary Paid time off and holidays Possible one day remote capabilities available after full training.