Relationship Manager

Relationship Manager GardaWorld Cash - 2.4 Boca Raton, FL Job Details Full-time 3 hours ago Qualifications Managing customer accounts Customer relationship building Basic math Data reporting Mid-level Client relationship development Customer support ticket management Account management Communication skills Stakeholder relationship building Full Job Description Relationship Manager serves as a support person reporting to the Vice President, Financial Institutions, Cash Logistics. Their primary focus is to proactively develop and foster a positive business relationship between Garda and a given number of assigned customers.

Job Duties:

Work closely with their assigned Accounts. This could include, but is not limited to, submitting requests to open/close locations, gather missed stop data, tracking and reporting Cash Vault Data, etc. Reports- proactively uncover service issues and push to the branches to gain commitment. Also, provide reports with updates to the clients. Tickets- reactively address client issues by pushing them to the branches and following up until resolved. Participate on Daily, Weekly, or Monthly review calls. Prepare Quarterly Business Review (QBR) presentations. Responsibilities for Relationship Manager Create and enforce plans that will help meet the needs of customers Build long-term relationships with clients and customers Work quickly to address and resolve customer issues Notify the sales team of new sales and cross-selling opportunities Encourage high-sales and good customer service practices Help promote and maintain a positive company image Qualifications for Relationship Manager Intuitive to customers' needs Strong communication (Oral & Written) and interpersonal skills and the ability to build and maintain relationships A background in customer service is a plus Strategic thinker and ability to analyze and solve problems quickly Ability to work well with others and lead a team Knowledge of math and numbers Attentive to detail and well organized Must be self-motivated, flexible, and able to manage several jobs at one time A background in Cash Vault Services (CVS) or related experience is a plus