Financial Representative

Caribou Medical Center is hiring a Financial Representative! Caribou Medical Center is seeking a compassionate, detail-oriented Financial Representative to join our team. In this role, you will play a vital part in supporting patients as they navigate their healthcare financial responsibilities. This position focuses on proactive patient outreach, education, and collaboration to help resolve outstanding balances before accounts are referred to collections, minimizing financial stress for patients while supporting the organization's financial health. If you enjoy helping others, problem-solving, and working in a collaborative healthcare environment, this role may be a great fit for you. Essential Functions & Responsibilities As a Financial Representative, you will: Proactively contact patients with outstanding balances to discuss accounts and available payment options prior to referral to collections Clearly and compassionately explain billing statements, insurance coverage, and patient financial responsibility Negotiate payment plans and secure financial commitments to support timely collections Verify insurance coverage and assist patients in understanding their benefits Accurately document all patient interactions, payment arrangements, and follow-up actions in the system Collaborate with billing, coding, and collections teams to resolve discrepancies and prevent premature collection referrals Provide information to patients regarding financial assistance programs and charity care, when applicable Respond promptly and professionally to billing and payment inquiries by phone, email, or in person Maintain compliance with all applicable regulations, including HIPAA and fair debt collection practices Support departmental goals related to reducing accounts receivable and improving cash collections Other duties may be assigned as business needs evolve. Required High school diploma or equivalent Minimum of two (2) years of collections experience Computer proficiency Preferred Basic math skills Strong customer service experience