Member Service Representative KUE Federal Credit Union Lexington, KY Job Details Full-time $18 - $22 an hour 1 hour ago Benefits Profit sharing Health savings account Health insurance Dental insurance 401(k) Paid time off 401(k) 7% Match Vision insurance 401(k) matching Employee discount Credit union membership Life insurance Paid sick time Qualifications Financial services customer support Customer service Processing cash transactions Promoting bank products Research High school diploma or GED Cash handling Banking Promoting bank services Full Job Description Greet and welcome members and visitors to the credit union in a professional manner. Represent the credit union to members in a courteous and professional manner and provide prompt, efficient, and accurate service in the processing of transactions. Provide in‐person and by‐telephone general and specific service‐related information concerning credit union services or policies. May respond to email or other electronic requests submitted by members, again providing professional, prompt, efficient, and accurate service and information. Respond to members' requests, problems, and complaints, and/or direct them to the appropriate person for specific information and assistance. Initiate or verify member wires. Open new accounts and service existing accounts. Set up new account files and provide members with all necessary information for membership. Handle requests from members for transfers of shares to loan payments, share withdrawals, check requests, CD transactions, line of credit advances, and any other requests received from members. Promote credit union products and services based on member's needs. Process member mail transactions. Mail receipts and checks to members as indicated by policy and procedure. Research accounts for deposit, withdrawal, and loan‐payment discrepancies. Assist members with the proper completion of payroll deduction and direct deposit cards. Other miscellaneous teller duties. Serves as backup for others in the office. Experience handling cash would be beneficial.

Office hours:

Monday - Friday 8:15 a.m. - 4:45 p.m.

Job Type:

Full-time Pay:

$18.00 - $22.00 per hour

Benefits:

401(k) 401(k) 7% Match Credit union membership Dental insurance Employee discount Health insurance Health savings account Life insurance Paid sick time Paid time off Profit sharing Vision insurance

Physical Setting:

Office Education:

High school or equivalent (Preferred)

Experience:

Cash handling: 1 year (Preferred)

Banking:

1 year (Preferred) Customer service: 1 year (Preferred)

Work Location:

In person