Find Jobs
Find Jobs Near You – Available Work in Your Location
Skip to job details
TE
THE EVANGELINE BANK & TRUST COMPANY
Digital Banking Specialist
Entry-Level JobVerifiedNo experience needed
Career Insights for Business Banker
See where this job fits in the broader career landscape. Knowing your career path helps you see what's possible from here.
Scorecard
Based on Louisiana data
Review key factors to help you decide if this role fits your goals. How is this calculated?
What they do
A Business Banker is responsible for new business development and customer retention at a bank. Analyzes a client's financial condition and recommends financial solutions. Deals only with companies and not with individuals.
$131,883 / year median in Louisiana
-8% projected decline
Job Description
Provides consistent and exceptional customer service to all customers, prospects, and visitors. Maintains digital banking systems including online and mobile banking platforms, bill pay, P2P, mobile deposit and the integration of other services. Co-Administers Faster Payments services and networks. Provides technical support and troubleshooting for end users including staff and customers. Monitors and addresses conversations received through the Digital Banking platform and ensures that inquiries/requests are responded to appropriately and promptly. Ensures that training related to product information, including but not limited to feature enhancements, and other communication such as scheduled downtime/system availability are provided to internal staff and end-users as applicable in a timely manner. Assists with managing user access, permissions, and digital banking profiles. Continually monitors transaction, enrollment, and other data to detect anomalous/suspicious activity. Assists with preparation of usage reports for Management. Collaborates with compliance, security, and IT departments to ensure systems meet regulatory requirements. Monitors system performance and serves as a liaison between the bank and third-party vendors escalating as necessary to supervisory personnel to ensure service levels and support are maintained. Participates in vendor communications and system testing during updates or new product implementations and implements configuration changes necessary to support enhancements to improve user experience, security, and functionality. Stays current with and provides education of emerging digital banking trends, technologies, and fraud schemes to end users and staff. Other duties as assigned by Management.