Position Summary The Student Account Officer is responsible for the administration and management of student financial accounts, including billing, payment processing, account reconciliation, and communication with students and families. This role requires a strong understanding of customer service, attention to detail, and the ability to explain financial information clearly and professionally.

Key Responsibilities:

Manage and maintain student accounts, including billing, tuition, fees, and payment plans. Post payments and adjustments to student accounts in a timely and accurate manner Respond to student inquiries regarding billing statements, payment deadlines, account balances, and policies. Process refunds and adjustments in compliance with institutional and federal guidelines Coordinate collection efforts for overdue accounts and work with students on payment arrangements. Collaborate with the Financial Aid Office to ensure proper application of aid and disbursements. Support student registration and graduation processes by ensuring account compliance. Monitor and report on account status and assist in financial reporting as needed. Maintain detailed and organized account records for audit and compliance purposes. Provide excellent customer service while maintaining confidentiality and professionalism.

Qualifications :

Preferred:

Associate or Bachelor's degree in Accounting, Finance, Business Administration, or a related field preferred Knowledge of FERPA and financial compliance policies is preferred. Familiarity with student information systems (e.g., Jenzabar) is strongly preferred.

Required:

1-2 years of experience in a business office or student accounts setting (higher education experience a plus) Proficient in Google Suite (Docs, Sheets, Gmail, Drive) Strong communication and interpersonal skills Excellent attention to detail and ability to manage multiple tasks in a fast-paced environment. Commitment to the mission and values of

Carolina University Pay:

$42,000.00 - $50,000.00 per year

Benefits:

403(b) Dental insurance Flexible spending account Health insurance Paid time off Vision insurance Application Question(s): We are a Christian university, and our mission statement is: We are a Christ-centered University committed to student success. Are you able to support and uphold the Christian values and mission of our institution? Are you able to reliably commute to Winston-Salem, NC 27101 for this job? If needed, will you be able to relocate in order to reasonably commute to campus? Are you authorized to work in the United States? What is the highest level of education you have completed? In 100 words or less, please tell us why you believe you would be a great Student Accounts Counselor for Carolina University.

Work Location:

In person